Mohamed Ahmed Amer, Head of Technical Support Section (system Administrator)

Mohamed Ahmed Amer

Head of Technical Support Section (system Administrator)

Delta Insurance

Location
Egypt
Education
Bachelor's degree, Information System
Experience
14 years, 10 months

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Work Experience

Total years of experience :14 years, 10 months

Head of Technical Support Section (system Administrator) at Delta Insurance
  • Egypt - Cairo
  • My current job since April 2018

Veeam Backup Administration
Networker Backup Administration
VMware infrastructure Administration
Domain Controller Administration
Xerox & Toshiba Photocopiers Configuration
VoIP Sets Configuration
Wireless Clients Management& Configuration
Exchange 2007Administration
Email host Administration
Kaspersky Antivirus Endpoint Management& Configuration (Securiuty Center 12 App ver11.4 )
Help desk and Support for Users
CCTV management and Configuration
Branches Active & Passive Network Survey and configuration
VPNs & leased lines Handling and Support
FTP Server Administration
Mobility Administration

System Administrator at Saudi Binladin Group-ABCD
  • Saudi Arabia
  • January 2015 to August 2017

Al-Masjid Al-Nabawy Expansion Projects
-Implement and install new network infrastructure for new projects
-Manage serv2012 (AD, DNS, DHCP, GPO, File sharing, Printer etc...)
Exchange2010sp3 Administrator
Installing and Managing exchange 2010 SP3.
EMC "exchange management console"
Manage server configuration and recipient configuration
Created and managed Mailboxes features, Users rules, Distribution Lists, and Public Folders, etc...
Configured and performed backups.

-Planning, Implementing, and Maintaining Antivirus KasperSky10.2 Admin Kit
-Support users PCs, Hardware, software problem and Laptops Within support team.

Technical Support Engineer at Delta Insurance
  • Egypt - Cairo
  • November 2008 to December 2014

 Desktop Support, Troubleshoot all technology related issues.
 Install and configure workstations and laptops including Apple Mac.
 Installing, maintaining and configuring Computer hardware and peripheral equipment like Printers, copy machines, Scanners.
 Installing and configuring PBX and IP telephone system like Alcatel lucent and Cisco Telephone System.
 Office Application: Word - Excel - Access - PowerPoint - Outlook - Publisher - Visio, Expert in MS Access database.
 Cisco Switches, Routers, IP Subnetting and Network Infrastructure configuration, management and troubleshooting.
 Android, IPAD, Blackberry, smart phones configuration and connection with email server or other mail hosts.
 OS Windows XP, 7, Windows Server 2003, 2008, Apple MAC OS and Linux (GUI)
 IT Asset and Resources Management, Maintain inventory of hardware, software and resources.
 Windows Server 2008 Domain Controller installation, configuration, management and troubleshooting.
 Active Directory, DNS, DHCP, File Server, Print Server, Exchange Server 2003, 2010
 Backup System like Symantec backup exec.
 Antivirus, anti-spam application like Kaspersky and Norton Antivirus.
 Virtualization: VMware ESX Server and Vshper5 Server installation, configuration and management.

Education

Bachelor's degree, Information System
  • at Future Academy
  • May 2007

Specialties & Skills

Branches
Planning
Routers
العمل بروح الفريق - التركيز على النتائج- الاخلاقيات والنزاهة-إرضاء العميل -المهنية

Languages

English
Intermediate

Memberships

.MCP/MCSA/MCSE/Intel Associated/Kaspersky Lab Cert.
  • Microsoft certified Professional
  • January 2013

Training and Certifications

MCPS-MCSA-KLCP-IntelCA (Certificate)