Assistant front office manager
Renaissance cairo mirage city hotel ( Marriott international)
Total years of experience :18 years, 7 months
Serving as General Manager with full hotel authority and Responsible for the Overall operation of the entire hotel to ensure guest Satisfaction - Handling all types of guest complains, employee conflicts, guest relocation,And rejection of undesirables in conjunction with hotel security force utilizing diplomacy and good judgement - Interacting with guests in professional attitude and hospitality to ensure a comfortable environment. - Managing and take full responsibility in emergency situations - Reviews VIP reservations and ensure(s) smooth check-in of VIP's, trains, supervises, counsels, schedules and evaluates staff. - Monitors all check in and check out movement and lobby traffic. - control costs and implement quality standards to insure total guest satisfaction - Tours hotel interior and exterior to ensure hotel's policies safety, health, quality appearance, cleanliness maintenance. - Hand over to the general manager the night manager reports including, last night figures, all guest complains handled and all deficiencies and safety hazards