Passenger Service Agent
Emirates Group
Total years of experience :6 years, 3 months
• Perform a highly visible role at an airport, and exhibit excellent communication skills and patience under pressure, respond to inquiries in a calm and efficient manner.
• Be principal role for anybody and perform tasks such as administering ticket sales, assisting customers at the check-in gate, and monitoring baggage areas. Aircraft boarding and disembarking will also fall within the remit on a daily basis.
• Versatile and willing to adapt to different sorts of jobs on a daily basis. In some cases, deputies for ticket agents and other airline staff.
• Approach passengers in a positive, friendly manner - even if problems arise, such as flight delays or lost baggage.
• Ability to stay calm under pressure.
• Able to assist small children, elderly and disabled passengers onto a flight.
• Initiative and experience that include an advanced level of aviation training, a strong working knowledge of airport schedules and infrastructure, excellent attention-to-detail, a willingness to work flexible hours, fluency with two language and basic computer literacy.
• Supervising crew's performance on daily basis.
• Solve any problems or miss understanding that may happen.
• Distribute the work flow among the team members.
• Coordinate receiving raw materials.
• Participate in setting the labor scheduling.
• Participate in handling cost control.
• Participate in handling customer complaints.
• Participate in the team members training and development in order to enhance
their performance.
• Coordinate with the maintenance department in case of emergencies.
• Spread team work and customer mania spirit among the team.
• Ensuring that team members are following safety and security procedures.
• Performs other duties as required by the manager.
