Presales Specialist – Mobily/IBM Alliance
mobily
Total years of experience :20 years, 0 months
•Solution preparation/proposal based on customer requirements.
•Product demonstrations.
•Qualifying sales opportunities.
•Manages pilots and prototypes.
•Meeting customers and delivering product centric presentations.
•Reports progress and issues to the Manager in a timely manner.
•Developing templates/questionnaires to assist in sales efforts.
•Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge.
•Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account
teams to potential risks of deal closure.
•Planning and designing Microsoft servers solutions
•Deploying these solutions into university network
•Defines, develops and implements quality assurance practices and procedures, test plans and other QA assessments.
•Issues corrective action reports
•Improves and monitors inspection processes
•Establishes standards and best practices
•Ensures that all items follow the change management process and are entered and tracked through the change management software
•Teaching Microsoft Advanced Products Courses
•Planning and designing Network and operating systems solutions to customer companies
•Deploying these solutions to customer companies
•Supporting clients by phone, email and visits
•Advising clients about technologies that best fit for their business
•Insuring clients satisfaction by phone and written surveys
•Planning and designing Network and operating systems solutions to customer companies
•Oversees deploying these solutions to customer companies
•Oversees supporting clients by phone, email and visits
•Advising clients about technologies that best fit for their business
•Insuring clients satisfaction by phone and written surveys
•Planning and implementation of additions, deletions and major modifications to the supported infrastructure.
•Implementing and testing network security policy
•Oversees the administration and maintenance of the company's infrastructure.
•Oversees the administration of the company's WAN.
•Manages and develops upgrades to the company's telephone system.
•Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
•Oversees all help desk activities and Responds to escalated help desk issues.
•Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
•Manages the purchasing of all software, hardware and other IT supplies and Ensures that company assets are maintained responsibly.
•Helps team execute career development plans.
•Reviews the status reports of team members and addresses issues as appropriate
•Suggests areas for improvement in internal processes along with possible solutions.
•Encourages more junior Innovators to take responsibility for their development within the company.
•Conducts effective performance evaluations and mentors those with less experience through formal channels.
•Responds/acts on upper-management direction
•Initiates and implements improvements in all areas of IT responsibility.
•Holds regular status meetings with team to keep the team well informed of changes within the organization and general company news.
•Teaching MCSE & Cisco Courses
•Installing, Supporting And Maintaining New Server Hardware And Software Infrastructure;
•Managing Email, Anti Spam And Virus Protection;
•Setting Up User Accounts, Permissions And Passwords;
•Monitoring Network Usage;
•Ensuring The Most Cost-Effective And Efficient Use Of Servers;
•Suggesting And Providing It Solutions To Business And Management Problems;
•Ensuring That All It Equipment Complies With Industry Standards;
•Analyzing And Resolving Faults, Ranging From A Major System Crash To A Forgotten Password;
•Undertaking Routine Preventative Measures And Implementing, Maintaining And Monitoring Network Security, Particularly If the Network Connects To The Internet;
•Providing Training And Technical Support For Users With Varying Levels Of It Knowledge And Competence;
•Supervising Other Staff, Such As Help Desk Technicians;
•Working Closely With Other Departments/Organizations And Collaborating With Other It Staff;
•Planning And Implementing Future It Developments And Undertaking Project Work;
•Managing The Website And Keeping Internal Networks Running;
•Monitoring the Use of the Web by Employees.
•Teaching MCSE Courses
•Network / System Consultant
Teaching Office & MCSE Courses
875 hours MCIT scholarship contains: •Basic soft skills (communication skills, presentation skills, team working) •Basic IT knowledge (hardware, os, programming network and internet concepts) •Computer operation (Office 2003, database concepts, troubleshooting) •Application development (web design, FrontPage, html, ms project) •MCSA module •Graduation project
5 Years Mechanical Engineering Bachelor - Marine Engineering & Naval Architecture Department.