Director of Application Services Division | VP
National Systems Research - Appnetics
Total des années d'expérience :24 years, 9 Mois
Turned entrepreneurial vision into reality by building an innovative business focused on the research and development of new technology applications in financial sector. Defined strategy and standards across all core business functions including business analysis, product development, quality assurance, and customer support along with investor relations.
Key Achievements:
• Orchestrated a cross-functional team of 25 members, directed & guided development and launch of first comprehensive administration system for pension funds with a budgeted value of $1M.
• Planned, supervised, organized and controlled implementation of industry-leading factoring and mutual fund administration systems (HPD Aquarius - Microgen 5Series), produced optimized business processes and boosted clients' corporate capabilities by 45%.
• Examined, evaluated and identified areas of improvement, strengthened operational performance by 20% within 6 months.
• Designed, developed and implemented standards, processes and controls, achieved efficient services for all clients and improved feedback rating by 27% within 6 months.
Established this successful business to support organizations working in Africa's banking and financial sector to achieve their objectives by asking the right questions to translate strategic plans into tactical initiatives. Provided solutions to optimize operational performance across a broad range of areas, with particular focus on modern technology, new product development, and national technology project development.
Key Achievements:
• Revamped corporate operations, focused on change management, process improvement, performance measurement, technology solutions, and leadership development. Enhanced service quality within first quarter.
• Accelerated projects delivery by 40%. Spearheaded and delivered 7 new successful projects within 1 year including datacenter migration, business process re-engineering and systems integration.
• Established long-term relationships with clients. Cultivated communication channels and facilitated solutions to concerns.
• Initiated a standardized employee-training program, expanded customer satisfaction by 30%.
• Executed cost reduction initiatives, achieved 20% improvement to gross margins.
• Awarded and promoted to vice president after one year.
Built a highly successful management and consulting department from the ground up, providing strategic and operational solutions that supported clients’ performance objectives. Led engagement planning and project management of a wide variety of endeavors for clients including large commercial and Islamic banks. Regularly served as interim executive to insure successful project implementation.
Key Achievements:
• Facilitated and streamlined implementation of industry-leading core banking system (TCS B@ncs) in two leading banks (Commercial and Islamic), delivered both projects in a time record of 9 & 4 months, awarded by Microsoft as a case study.
• Customized, administered and handled core banking system and related functions and services in two leading banks (Commercial and Islamic), achieved seamless operations with zero downtime for over 7 years (SAAS Implementation - Outsourced Services).
• Created, innovated and delivered solutions and services to customers, reduced processes cycles from weeks to minutes, enabled business expansion by 300%, improved market share and generated much more annual revenues within year one of launch.
• Enforced ongoing projects analysis, mitigated “scope creep”, reviewed projects status, identified and resolved project issues and constraints.
• Assessed and consolidated requirements, identified, initiated, and delivered specifications to implement and operate core-banking system in one of the largest commercial banks in Egypt and generate maximized business value.
• Analyzed and attained clients’ requirements, cost, and quality objectives through timely development and execution of information system functions and operations.
Collaborated with financial accounting team; Produced, reviewed, examined, and analyzed accounting records, financial statements, and other financial reports.
September 1995 - May 1999 Bachelor of commerce major accounting, Ain Shams University - Faculty of Commerce Cairo, Egypt