mohamed shafeek. parammal., CSR

mohamed shafeek. parammal.

CSR

QTEL

Location
Qatar - Doha
Education
Bachelor's degree,
Experience
7 years, 0 months

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Work Experience

Total years of experience :7 years, 0 months

CSR at QTEL
  • Qatar - Doha
  • June 2010 to June 2011

Organization: - QTEL.
Position: - customer service representative, com direct sales officer.

Responsibilities and achievements: -

Knowledge of products
Provide quality customer service on every customer.
Recognizing and managing assertive customer.
Take full responsibility for the dealing with relevant customer
complaints, queries and requests for information for the start to the
End of the process.
Maximizing products sales to reach set targets by probing customer needs.
Promoting the services and products through direct and cross selling to achieve the goals and increase its market share in those products.
Maintain the relationship with the customers and work constantly on improving it, and ensure that service quality exceeds customers’ expectations and fulfils their needs on a level that ensures preserving those customers.
Approach all matters in a non biased and professional manner.
Documentation.
Due to the strong inter-relationships across divisions, keep all relevant parties informed of assigned work programmers as much as Possible.
Computer application processing.
Ensuring that all relevant standards within the customer charter are met.

Education

Bachelor's degree,
  • at edexel uk
  • January 2008

Specialties & Skills

Improving
Promoting
Cross Selling
Marketing
Parties
Ø Ability to Deal with people diplomatically.
Ø Able to take Responsibilities both as an Individual and in Groups.
Ø Good Communication Skills.
Ø Marketing and Product sales.

Languages

English
Expert
Arabic
Intermediate
Malayalam
Expert
Hindi
Expert
Tamil
Expert