Business Development Account Manager.
Takamul Systems
Total years of experience :21 years, 0 months
• Effectively maintain and retain existing customers by building long-term relationships.
• Build customer base by meeting with potential clients and educating them on the benefits of our products.
• Responsible for the implementation & development management of the sales process, after sales service, customer feedback & satisfaction while achieving profit targets.
• Interact with third parties and existing customers, promotes the image of the company by demonstrating professionalism, reliability and technical knowledgeably, and uphold the high standards of the company.
• Establish, develop and maintain business relationships with current and prospective customers.
• Create a knowledge base on existing client’s highlighting profile, share, and value opportunities.
• Prepare quotations based on the specifications received from the customers.
• Receives customers inquiring about home automation and makes presentation about the available systems and their functionalities.
• Visit customers (whether end users, consultants, contractors or interior designers) to make presentations about home automation systems.
• Handles price negotiations with client under supervision of unit head.
• Provides market feedback regarding customer needs, satisfaction, pricing and competition.
• Advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, manufacturing or other specialist areas.
• Prospect for potential new software clients and turn this into increased business.
• Plan and organize selling activities of the Showroom consistent with the Company Policy.
• Track customer Deliveries and ensure customer satisfaction.
• Ensure right communication / commitment by customer support associates to customers.
• Work out stock rotation of merchandise on display at regular intervals.
• Develop and manage a personal list of potential customers via follow up phone calls and SMS messaging to visitors, and current clients, customer referrals and all other means of developing business.
• Ensure all paperwork related to sales is completed in an accurate and timely manner.
• Ensure customer service levels are attained.
• Train new hired candidate.
• Marketing, Technology and Sales advisor for top management in weekly annual meeting.
• Responsible for the budgets and targets of the furniture & service deliverables and understanding & achievements of the targets per the annual business plan by the team.
• Train sales team on new products on a regular basis ensure implementation of SOPs on the floor.
• Track customer Deliveries and ensure customer satisfaction.
• Ensure right communication / commitment by customer support associates to customers.
• Work out stock rotation of merchandise on display at regular intervals.
• Organising special promotions, displays and events.
• Ensure accurate tracking of bookings done on a daily basis.
• Ensure customer service levels are attained.
• Identifies marketing opportunities by identifying consumer requirements, defining market, competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Building and enhancing partnerships to achieve business goals and objectives.
• Planning product ranges and preparing sales and stock plans in conjunction with buyers.
• Working closely with visual display staff and department heads to decide how goods should be displayed to maximise customer interest and sales.
• Producing company products layout plans for stores.
• Gathering market and customer information.
• Planning budgets and presenting sales forecasts and figures for new ranges.
• Analysing every aspect of bestsellers (for example, the bestselling price points), and ensuring that bestsellers reach their full potential.
• Maintaining and expanding relationships with existing clients.
• Managing a portfolio of accounts.
• Tracks personal sales statistics and submits them to Sales Manager for period reviews
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe
• Maintenance all technical computers problems network, software.
• Maintain confidentiality and security of Hotel documents.
• Report system downtime and performance issues to Manager.
• Ensure to follow standard operating procedures and meet service level agreements.
• Install, configure and maintain software and hardware systems.