صيانة حاسوب وشبكات
ASTRUM
Total years of experience :13 years, 6 Months
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Acting as the first point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the company’s needs.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Involved in the rollout of software updates and patches. Investigate specialist and complex IT support issues.
• Communicating with third party technical specialists. Configuring and managing backup & restore procedures.
• Maintaining a wide range of computer hardware and software programmers. Identifying & reporting on the budgetary implications of IT projects and upgrades.
• Provide secondary support for LAN administration. Responsible for allocating work to junior staff and induction training for new staff.
• Deploying new hardware, server backups & evaluating new software & security risks. In-depth knowledge of Microsoft Windows client operating systems, XP, Vista, 7 / Windows & Microsoft Office up to Office 2003-2010.