Mohammad Abdellatif, System and Network Administrator

Mohammad Abdellatif

System and Network Administrator

Al Ghurair University

Location
United Arab Emirates
Education
Master's degree, Business Management
Experience
23 years, 6 months

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Work Experience

Total years of experience :23 years, 6 months

System and Network Administrator at Al Ghurair University
  • United Arab Emirates - Dubai
  • My current job since April 2015

• Perform network management functions
• Routine audits of network systems
• Identifies and resolves complex network problems and arranges for vendors support if necessary
• Coordinate network related services, technical maintenance support with outside service providers
• Creates and maintains logical, physical and protocol maps, and backups of all equipment, configurations parameters and network documentations standards and procedures.
• Ability to configure routers, firewall, network switches…etc.
• Installing and configuring new network hardware and software
• Maintain network security
• Ensure the network is running and perform daily health check
• Responsible for server network maintenance and troubleshooting
• OS cluster management and application failover
• Performs systems backups and data recovery
• Develops plans, strategies and technical specifications for network optimization and expansion
• Manages day-to-day operation of system network
• Troubleshoots and resolves network communication and systems problems
• Ensures proper installation of hardware, phone service, and network connections
• Ensure that Company KPIs’ and IT deliverables always successfully achieved and the relations with customers are maintained to the highest standard
• Works with academic and administration departments and students to assure ITS is meeting their support needs
• Maintain inventory for all IT related hardware, PC’s, software, licenses, and accounts

IT Executive, Systems Engineer at University of Dubai
  • United Arab Emirates - Dubai
  • May 2007 to April 2015

Network Support
• Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Remote support of on-site engineers and end users/customers during installation
• Remote troubleshooting and fault finding if issues occur upon initial installation;
• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
• Securing network system by establishing and enforcing policies, and defining and monitoring access;
• Reporting network operational status by gathering, prioritizing information and managing projects;
• Configure, Maintenance and Technical troubleshooting for all PABX NEC telephone systems
• Upgrading data network equipment to latest stable firmware releases;

Server and System Support
• Analyze, design, test, implement, maintain and document enterprise server infrastructure required for the university's IT operations including both virtual and physical servers as well as data center focused software defined networking.
• Design for automated management, high availability, fault tolerance and security based on standards for integration with other technologies and services.
• Develop and maintain backup systems for all university data, providing for timely restoral and diverse disaster recovery.
• Replace the old servers’ infrastructure (HP G4) with the latest IBM Blade flex servers’ enterprise.
• Maintenance of the CRM system all the implementation phase installation, configuration and held responsible for integrating and monitoring data; Customization of the modules based on the university’s need was provided.
• Installation and Configuration for SQL for Great Plains Server, SCOM Server, SharePoint and ERP System.
• Develop and maintain systems and processes for testing and implementing timely server patching. Securely decommission and dispose equipment as required.
• Maintain and operate co-location facilities for physical and virtual servers. Work with customers and other ITS teams to determine technical requirements and service level agreements
• Maintain and operate the university's data center.
• Ensure power and cooling remain within tolerances. Schedule regular maintenance for power, cooling, fire suppression and environmental monitoring equipment. Keep areas neat and clutter free. Maintain secure access. Adhere to cable management policies and procedures. Perform physical installation and removal of equipment.
• Develop knowledge, skills and abilities in the core functions of the Server team and stay abreast of industry changes.
• Participate in on-call as required. Provide regular status reports and updates to the supervisor. Develop and maintain monitoring and alerts for all Server related critical systems, data center environmental equipment and co-located systems using the department's centralized monitoring system. Troubleshoot Server related outages and restore systems and services as quickly as possible.
• Rotated 24/7 on-call support

Education

Master's degree, Business Management
  • at Swiss Business University
  • September 2018
Bachelor's degree, Information Technology
  • at Annamalai University
  • July 2012

Specialties & Skills

Project Management
IBM Servers
Microsoft Office
Microsoft CRM
Microsoft Servers
Microsoft Office
Adobe PhotoShop
SugarCRM
Hyper V
IBM Blade flex enterprise servers
Moodle e-learning System
GoogleApps
System Administrator
IT Support Engineer
IT Helpdesk
Servers Administrator
Network Administrator

Languages

English
Expert
Arabic
Expert

Memberships

Spiceworks Help Desk
  • Member
  • May 2009
IBM
  • Member
  • January 2012
CRM
  • Member
  • February 2012
Microsoft
  • Member
  • January 2008
Cisco
  • Member
  • August 2009
Ethical Hacking and Countermeasures
  • Member
  • October 2010
TechTarget
  • Member
  • October 2011

Training and Certifications

Microsoft Azure Administrator (Training)
Training Institute:
Microsoft
Date Attended:
May 2023
ITIL V4 (Training)
Training Institute:
ITIL
Date Attended:
January 2023
Microsoft Windows Server 2007 Exchange Configuration (Certificate)
Date Attended:
July 2007
Valid Until:
January 9999
Microsoft certified IT professional 2008 (MCITP). (Certificate)
Date Attended:
May 2010
Certified Ethical Hacker (Training)
Training Institute:
University of Dubai
Date Attended:
July 2009
Duration:
40 hours
Microsoft Windows Server 2008 Server Administrator. (Certificate)
Date Attended:
April 2009
Valid Until:
January 9999
Microsoft Windows Server 2008 Infrastructure Configuration. (Certificate)
Date Attended:
March 2010
Valid Until:
January 9999
Microsoft certified Technology Specialist 2008 ( MCTS) (Certificate)
Date Attended:
January 2010
Valid Until:
January 9999
Cisco Certified Network Associate CCNA. (Certificate)
Date Attended:
May 2009
Valid Until:
May 2011
Microsoft Windows Server 2008 Active directory configuration. (Certificate)
Date Attended:
February 2010
Valid Until:
January 9999
Project Management Professional (PMP) (Training)
Training Institute:
SitesPower
Date Attended:
June 2012
Duration:
40 hours