senior travel consultant
Boodai Aviation Group
مجموع سنوات الخبرة :18 years, 7 أشهر
- Handel corporate and walk in passenger.
- Serving Corporation customer and responding to their inquiries and solving the problems facing them.
- Seeking for customer satisfaction through market update, and knowing change in customer’s preference.
- Marketing & Sales by visiting potential company client and presenting them the company profile and the business proposal
- Assigned to handle duty shifts
- Serving Corporation customer and responding to their inquiries and solving the problems facing them
- Determines work procedures, prepares work roster, and expedites workflow
- Answer inquiries, offer suggestions, and provide descriptive literature pertaining to trips
- Responsible for reporting to superiors occurrences, events, violations and act that may affect safety, security and company reputation
- Carry out other or related duties assigned by supervisor
- Assign duties and examines work for exactness, neatness, and conformance to policies and procedures
- handle corporate booking and walk-in passengers
- Ticket and Hotel reservation.
- Airline Seat Blocking for arranging tour packages during high and low season
- Responsible to comply with the applicable laws, regulations and procedures of NAS and their customers
- Handling Angry and Upset Customers
- Checking Daily Sales Report of Branch And Forwarding It to Finance
- Reporting All IT Related Problem Of Branch To Management
- Study and standardize procedures to improve efficiency of subordinates
- Filling and documenting relevant correspondence
- Maintain a review and monitor every shift in order to avoid any confusion during working hours
- Filling and documenting all relevant correspondence
- Responsible for Depositing Daily Cash Sales To Bank.
- Adjust any sort of misunderstanding between customers and agents
- Issues written and oral instructions
- Maintains harmony among co-workers and resolves grievances
- Collecting and following up with corporate and the clients
- Dedication to quality of service was often recognized by mymanagers certifying to this in
• Position: Ticketing Supervisor (March 2005 - November 2008)
Company: Meshal Al-Haji Travel & Tours.
Job Description
- Ticket and Hotel reservation.
- Giving weekly reports to upper level management regarding stock market conditions and sales
- Arranging and selling Hajj and Umra Packages during high and low season
- Prepare holiday packages and tours
- Performing the tasks of marketing and sales (tickets sale, hotels reservation, and journey tours organization and following them until they are all achieved)
Work Attitude
Hardworking, honest, reliable, with initiative, industrious, friendly and willing to learn. I do my work seriously and help my colleague with the best I can offer. I show deep respect to my fellow workers and especially to my superiors
• Studying at Arab open university, Business Administration system track • Diploma in Commercial studies ( Marketing) (2006)