Branch manager
Islamic international Arab bank
Total years of experience :24 years, 9 months
Branch manager
1. Handle walk-in customer's requirements and complaints.
2. Assist in demonstrating the use of alternative services delivery channels.
3. Manage the platform waiting area and comply with the regularity requirements.
4. Reach the pre-decided customer satisfaction level and acceptable audit rating.
5. Assist in managing branch and staff duties.
6. Provide bank customer's financial services which exceed the customer's expectations by delivering competent, timely and problem free services.
7. Creative in the delivery of customer service.
8. Improve service level at the branch. Take ownership of customer complaint resolution.
9. Team player and contribute to achievement of goals .also to support and coach new staff.
10. Provide constructive and constant feedback on improvement of product, service and processes which may either reduce cycle time, costs or enhance customer satisfaction.
11. Adhere to branch process and report deviations to head office.
12. Adhere and carry out assignments set by branch manager.
13. Commit to assigned targets.
14. Contact customers through telephone and visits to cross-sell banks products and to obtain leads and references for fresh acquisition.
15. Conduct outside sales calls to potential customers/businesses.
16. Shopping competition to know the market position on an ongoing basis.
17. Attend branch manager weekly meetings to report achievements vs. plane cycle times, cost reduction and customer satisfaction.
senior officer customer service
*analyze credit applications, make sure that all in accordance and standard acceptable ratios with banks policy.
*make sure that all documents received from customers are certified and signed by authorized staff.
*analyze daily credit reports printed by the bank and monitoring maturity dates and make sure that accounts are adequately repaid.
*monitoring the loans to ensure that all bills are paid regularly and make follow ups on customers to remind them of repayments on time.
*take the position of the manager
ranked 2-ed among 72-students had three awards during courses.
scored 84.4 %