Head Of Business Operations
Electronic Health for Information Technology
Total years of experience :17 years, 5 Months
• Developing and writing robust business plans.
• Improving profit margin by sourcing new vendors and negotiating favorable contracts.
• Implementing new quality assurance initiatives to increase product reliability and customer satisfaction.
• Developing new marketing strategies to quickly capitalize on trends.
• Establishing employee operations guidelines to standardize procedures.
• Delegating duties among staff members.
• Creating initiatives to take advantage of market opportunities, reduce operational threats, forestall business risks, and maximizes core strengths.
• Identifying core competencies and defining operational goals.
• Liaisons with Board of Directors to make sure all efforts are in alignment.
Built and maintained a customer base of more than 100 business accounts valued at $7M in annual revenue. Developed strategic plans to increase market share and brand awareness. Managed 12 distribution channels in MEA region and looking to expand the business in other areas of the region. Put the idea and outlines to build and sell a new software solution to complete the system workflow.
• Grew business at 15% compounded annual growth rate over three year-period from $3M to $5.5M; expanded net sales 13%, and EBIT 7%.
• Review, define and implement the sales channel strategy.
• Keep abreast of activities and changes in regional markets and develop sales strategies to counteract any negative impact on the business.
• Gain market intelligence in terms of competition, distribution concepts, trends, market size, and development.
• Provide product training to sales organization/distributors in MEA region.
• Trigger the development of product features meeting the customer requirements in the region being the interface between the market and the product centers.
• Received EMEA best sales achievement Award in 2014.
Led division with a staff of 10 and full P&L responsibility. Accountable for SAR 19M revenues at the second year (2011) and annual growth of 15%. Oversaw market research, product and service marketing, market development, marketing communications, and sales.
• Built a new division (Pharmacy and Workflow Solutions - Logistics, Automation and IT) from scratch by adding new agencies and lines of business, and employing sales and service team.
• Achieved SAR 27M revenues at the second year and a total sales of more than SAR 50 over three years.
• Positioned the first Swisslog PillPick and BoxPicker systems in MEA region at KFMC, Riyadh.
• Positioned the first Parata Max system in MEA region at Aramco Hospital, Dhahran.
• Positioned the first Swisslog ATP system in MEA region at SFH, Riyadh.
• Orchestrating all Division Projects LOBs in the progress of the opportunities development.
• Managed (1 Supervisor, 3 Product Specialists, 1 Project Engineer, and 1 Sales Coordinator directly) and (4 Service Engineers indirectly).
• Collaborated with senior management in defining the product plans and strategy for market launch; successfully delivered 4 new product launches in the Saudi market, generating revenues of up to SAR 60M and penetrated most of the governmental big accounts such as: KFSH &RC, KFMC, Aramco, SFH, PSMMC, and KAMC.
• Managed 13 persons in sales and technical support.
• Utilize approved project management methods and processes to execute medium risk projects of existing technology and methods to meet client needs and expectations.
• Conducted competitors analysis, product research and GCC market analysis to support new product proposals and enhance existing product marketing and sales tools.
HULT INTERNATIONAL BUSINESS SCHOOL—Dubai, UAE is the world's most international business school. Top 10 FT ranking for international business and experience. • I worked on an eight weeks innovation, market entry, and growth project for client TBS. • Main courses: Strategy, Planning, Marketing, Management, Leadership, and Finance.
*B.Sc. in Computer Engineering with a GPA of 3.2 / 4.00.