Sales Manager - Managed Services
Diyar Middle East
Total years of experience :22 years, 11 months
Looking after all the Managed Services business across all market, offering SOC, NOC and Manged operation services for Government, Oil & Gas and enterprise customers.
Managing enterprise accounts in Qatar (Government, Oil & GAS and Banking)
Cross my accounts I'm consultant for my customers to deliver trend business initiatives and solution using Exceed portfolio & services which is focuses on providing specialized IT services and exceptional IT consultancy to organizations spanning a variety of sectors.
• Developing sales business forecasts
• Identifying, qualifying & ranking business opportunities.
• Maintains and tracks the revenue and profitability of the on-going projects.
• Ability of handling crises and reacting fast to control the situations as required
• Generate sales revenues & achieve sales assigned targets
• Increase Company market share & develop outstanding rapport with customer
• Build detailed customer profile & requirements
• Properly position the Company, its team, and services to the customers
• Conduct regular customer meetings at their premises. 90% of time expected to be meeting clients and being on the road.
• Act as Enterprise customer advocate to influence proposition related to acquisitions and client base growth.
• Provide feedback on market trends/competitor activity
Account Management:
• Manage leads and acquire new enterprise client accounts.
• Manage a portfolio of Enterprise clients as per industry segments.
• Develop and maintain client relationships according to the company guidelines.
• Responsible of managing relations with customers including planning& negotiations.
• Provide solutions from the company product range that fit the client's requirements.
• Work with entire / regional sales team on large strategic accounts.
Develop profitable relationships
• Close deals that are profitable and high value to the company.
• Achieve annual target as set by the GM / CEO.
• Build personal relationships and trust with the accounts’ points of contacts.
• Make revenue and contribution margin.
General Manager New Horizons & Expression (Direct English)
Center Head New Horizons Computer Learning Centers
Senior BDM - Supervisor New Horizons Computer Learning Centers
General Manager - Qatar
2010 - Present
New Horizons Computer Learning Centers: New Horizons is the world's largest IT training company delivering a full range of IT training and business skills training through flexible and innovative learning methods. www.newhorizons.com\doha
Expression - Direct English: Direct English is one the largest English Language provider in the world. Used to be part of the Pearson group in the past and then was acquired by Linguaphone. Established and managed the offices right from scratch and grew the network across the region delivering training to Thousands of trainees in the corporate and retail segment.
Maintained full responsibility for running and managing the business operations and drove the annual profitability, sales achievement and revenue for the following training centers:
1- New Horizons CLC: Providing training to corporations (B2B)
2- New Horizons CDC: Offering compressive training programs to the retail market (B2C).
3- Expression: Provides Direct English authorized training to both the retail and corporate sectors.
4- E-learning: Offering a wide range of e-learning courses where offered to the corporation (Netg, Skillsoft)
Center Head - New Horizons CLC
2008 - 2010
Headed New Horizons CLC and developed comprehensive training programs in response to market demands and corporate clients’ needs thus boosting sales and ensuring a continues increase in revenue and profitability. Managed the overall sales operations related issues of the branch in Qatar and developed higher standard for customer service leading to flourishing corporate and customer retention and recurring business engagements.
Senior BDM - Supervisor ISales Manager) New Horizons CLC
2005 - 2008
Develop and manage sales team, quotas and objectives.
•Create the Sales & marketing plan for the company.
•Write proposal and prepare tenders for the sales team
•Train new employees
•Implement work schedules and phone shifts.
•Dept. budgeting, expense and revenue reports.
•Recruit and performance evaluation of employees
Achieve the sales team objectives
-Marketing and sell Training courses, services and solutions
-Handling customer sales calls and follow up
-Prepare proposal and tender for customer.
-Establishing and develop long relationships with customers
-identify training needs
- To conduct internal training for special topics & new employees
- To follow up with trainees & thier department managers for training evluation.