Volume Products and Sales Manager
Logicom Saudi Arabia
Total years of experience :17 years, 9 months
Works closely with store manager, and other appropriate company personnel.
Awareness of customer problems, changes or new information and take action in a timely, professional manner.
Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends. Identify products and pricing that meet customer needs and business objectives.
Conduct Rate Reviews/Billing disputes and credits with strategic customers upon request.
Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
Recommends new products and services to company management.
Accurately creates request for all quotes, providing complete information for accuracy of estimate and submits to Store manager or their designate for completion.
Communicates in a professional, timely manner.
Educates himself in all phases of the customer’s business.
Prepares annual and quarterly plans for products to pursue and selling strategies for major accounts.
New accounts to be closed quarterly- updated monthly.
Identifies current and future needs of customer and potential customers.
Deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation.
Submits reports and all other required paperwork to management as directed in an accurate and timely manner.
Investigation of clients’ specific needs and organizational requirements.
Application of information gathered from investigation and already gained product knowledge to meet the needs of the clients.
Development of in-depth knowledge of the specifications and features of the systems of the employing organization to ensure the delivery of quality services to clients.
Establishing of networks so as to establish and develop new business contacts.
Performing follow-up and courtesy calls.
Preparation and designing of presentations for customers.
Presentation of products to clients.
Preparation of technical reports, proposals and tenders.
Contacts and visits prospective customers to determine needs.
Qualifies prospective customer opportunities against key variables such as budget, timing, decision-making process, competitors, etc.
Creates and performs sales presentations to match company’s products/services with identified needs.
Sells products/services through face-to-face contact.
Remains knowledgeable of company’s products/services to facilitate sales efforts.
Maintains sales records and prepares sales reports as requested.
Often responsible complex and difficult to close sales.
Maintains regular contact with customers to ensure satisfaction.
Assists management in devising direct sales plans and strategies.
Meet the prospective clients and provide them with the event program.
Arrange appointments between customers and sales management to book event tickets.
Assists management in devising new marketing plans and strategies.
Ain Shams University Faculty of Law Arabic Section