Mohammad Baset, Customer Service Manager

Mohammad Baset

Customer Service Manager

Actimizer

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Majoring IT
Experience
5 years, 5 months

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Work Experience

Total years of experience :5 years, 5 months

Customer Service Manager at Actimizer
  • United Arab Emirates - Dubai
  • December 2012 to September 2013

- Handling all support cases from different clients.
- Understanding the sales pitch and willing to do the sales meetings.
- Business developing by joining the largest business network (BNI).
- Create business relation with potential partners

category manager at Rocket Internet
  • United Arab Emirates - Dubai
  • January 2012 to September 2012

• Meeting with suppliers for electronics products.
• Following new line-up and dealing for bundles
• Creating offers and deals
• Updating website contents (specs, prices……)
• Making the PO (purchase orders) for the customers
• Working on sliders and banners and marketing campaigns.

supervisor in IPG section at HP
  • United Arab Emirates - Dubai
  • August 2010 to January 2012

Support all promoters to achieve the target in each store.

Follow up with the management for training and meeting with promoters.

SMR(sales & merchandiser representative) at HP
  • United Arab Emirates - Dubai
  • March 2009 to July 2010

SMR For IPG section (imaging and printing group) in stores

Mall of the emirates, Ibn Battuta mall….Dubai-UAE.

explain the specs to customers and convince them to buy the product.

IT clerk at carrefour Hypermarket
  • United Arab Emirates - Dubai
  • March 2008 to February 2009

Trouble- shooting network problems (server & clients)
Downloading new software to all PCs
Solve all POS problems - printers & faxes....

Education

Bachelor's degree, Majoring IT
  • at Computer Engineering B.Sc
  • July 2007

Specialties & Skills

Team Management
Sales Management
Customer Service
Business Development
Account Management

Languages

Arabic
Expert
English
Expert

Memberships

BNI
  • Member in BNI representing Actimizer
  • May 2013