Relationship & Business Development Manager
Al-Hulool Mobile Financial Payments
Total years of experience :18 years, 11 months
Develop business flow, processes, & products of the company, maintain the company competitiveness at its highest level and present Mobile Payment services to potential customer to connect them with Mobile Payment system & to ensure continuous growing for the company’s business, building and maintaining relationships with partners, agents and the stakeholders
Duties and Responsibilities:
- Conduct feasibility study for the onboarding new agent, developing agent requirements, and ensure practical & smooth process flow for implementing
- Participating in the development of targets and KPI’s, and monitoring the operational and financial performance against the set KPI’s
- Reviewing, revising objectives, and planning periodically for compliance with current/ changing conditions
- Preparing presentations to pitch Mobile Payment services to potential agents to connect them and to ensure continuous growing for the company’s business
- Build and maintain good relations with key agents and follow up with the agents to solve their problems, and accelerate the process of getting the deal and signing contract
- Negotiate prices, commissions, and services that company offers
- Deliver presentations and proposals for potential agents
- Maintain extensive knowledge of current market conditions, reporting high-level management, and coordinate with the marketing & operations staff to illustrate market conditions
- Coordinate with IT developers & technical support team to design, develop, implement software for the new developed products, new onboarded agents, and to install the appropriate platforms & infrastructure as well
Responsible for the operations of a company’s sales force, development & implementation of annual sales, monitoring performance of teams & sales goals, and drive to make company revenues grow as much as possible in parallel with ensuring the customers satisfaction
Duties and Responsibilities:
- Develop objectives and processes to address customer needs, achieve sales targets, and create new business opportunities
- Drive profitable sales growth in line with the annual business & corporate strategy by creating new revenue channels, defend existing revenues & improve customer experience
- Responsible for setting Digital Marketing channels with different last technology (Social Media, Search Engine, tools Web & Mobile Advertising )
- Achieve the company monthly target through an acquisition data team for the E-marketing channels, web development and custom solutions
- Develop and manage a Sales force (CRM) / sales tools training program and cadence
Providing customer support and delivering after sales service to the VIP & High Value customers by cooperate with Corporate & High Value segment in achieving the target and apply their needs.
- Ensuring that each inquiry to the High Value segment is resolved to the satisfaction of the customer and within company policies.
- Determines After sales service requirements by maintaining contact with customers; visiting operational environments; conducting surveys.
- Improving customer service quality results by studying, evaluating, and re-designing processes.
- Putting in place a quantitative & qualitative system of measuring customer satisfaction with minimum time and efficacy of action taken.
- Helping the High value segment department in achieving the target by helping them in following with the leads, closing the deals, and activating the services.
- Assisting in the conducting of market research in order to obtain appropriate data to constantly improve the company after sales service delivery.
- Keeping in touch with VIP customer, put the policies and create the procedures to be as interface between the High Value sales team and other departments (Back office, Engineering, IT, Finance, & Marketing).
- Developing and deliver a training program and session for the company front lines and sales team.
Supporting the Corporate Sales team commercially and technically to exceed the company revenue. Besides, working on achieve yearly product roadmaps and revenue targets.
- Cooperating closely with all sales channels on selling VAS & Data solutions (such as. Blackberry & Smartphones, Bulk SMS, GPRS, Broadband, Mobile applications...) to potential corporate customers and conduct sales presentations to identified corporate prospects.
- Working closely with Data marketing with design and promotional strategies and continuously update data potentials and introduce new needs (feedback).
- Being the Main interface between corporate sales team and the other dedicated departments (Marketing, Customer Care, Credit, Finance and Help Desk) for all customers requests.
- Contributing to the improvements of sales processes and workflow.
- Following all preset internal procedures and guidelines specified by the Sales Department.
- Assisting management in determining effective sales techniques
- Solving the technical corporate accounts problems. In addition, working as second level for the call center issues.
- Manage weekly, monthly reporting to ensure revenue reports are accurate and that they are tracked according to budget.
Performing sales activities to new and current customers to achieve or exceed assigned revenue objectives.
- Selling Enterprise solutions such as Internet Connections (ADSL, Wimax, Leased Line, Data Lines...etc), Web hosting, Co Location, to corporate accounts and potential customers.
- Contacting and visiting prospective customers to determine needs
- Qualifying prospective customer opportunities against key variables such as budget, timing, decision-making process, competitors.
- Creating and performing sales presentations to match company's products/services with identified needs
- Maintaining sales records and prepares sales reports as required
- Maintaining a regular schedule of contact via phone/on-site visits
- Alerting client to new or improved products/services
- Relaying client feedback to product development staff
- Reducing the churn and termination rate by renewing the customer subscription
- Providing guidance to less experienced sales representatives.
Representing the company and selling its products and services.
- Creating the need for buying company products in the potential customers.
- Preparing offers for customers.
- Providing after sales service to customers.
- Always keep-up with sales quota and/or exceed it.
- Visiting customers at their locations/ or receiving them in company out-lets.
- Negotiating customers and try always to convince them and close deals.
- Maintaining knowledge of and reports on new developments in the market place, especially with regard to accounts and prospects.
- Ensuring customer satisfaction including prompt dealing with customer's complaints or concerns.
Representing the company and selling its products and services.
- Creating the need for buying company products in the potential customers.
- Preparing offers for customers.
- Providing after sales service to customers.
- Always keep-up with sales quota and/or exceed it.
- Visiting customers at their locations/ or receiving them in company out-lets.
- Negotiating customers and try always to convince them and close deals.
- Maintaining knowledge of and reports on new developments in the market place, especially with regard to accounts and prospects.
- Ensuring customer satisfaction including prompt dealing with customer's complaints or concerns.