Project Manager
Corporater
Total years of experience :14 years, 0 months
Managing 17+ projects across 4 countries, leading project life cycle from kick-off to go-live, managing teams, training 200+ personnel and achieving 90% of the projects on time and under budget. In addition to my role in projects I have also supported the sales team in the pre-sales activities.
Key Responsibilities
• Overall management, handling scope, risk and resources
• Secure all deliverables according to agreed timeframes
• Follow up budget and all contractual issues
• Inspire, lead and communicate with all personnel involved
• Present, report and document to all relevant stakeholders
• Managing customers’ and partners’ expectations
• Handling third party vendors
• participating in internal operational excellence initiatives
• Provide excellent service to our customers according to our service level agreements
• Advise our customers in best practices in performance management
• Trained more than 200 customers and partners
• Supporting sales team building demos, PoCs and support sales with product and IT expertise
Managing projects across the following organization:
• Dubai Police, Dubai
• Dubai Health Authority, Dubai
• Dubai Courts, Dubai
• Dubai Customs, Dubai
• Dubai Chamber, Dubai
• Dubai South, Dubai
• Dubai Public Prosecution, Dubai
• DAMAC, Dubai
• Community Development Authority, Dubai
• Federal Customs Authority, UAE
• Ministry of Culture, Youth and Community Development, UAE
• Petro Rabigh, KSA
• STC solutions, KSA
• Sharjah Finance Department, Sharjah
• Directorate of Town Planning and Survey, Sharjah
• Be’ah, Oman
• Bahrain Vision 2030, Bahrain
Software Implementation and Development in all life cycle (Information gathering, Analysis, Development, testing, deployment and documentation) and member of the Research and Development team.
Key Responsibilities
• Responsible for developing and configuring the software package as per the technical specifications.
• Responsible for handling technical conversations with client’s IT team. Any kind of interfacing with client’s IT systems is also handled by technical consultant.
• Reporting on daily responsibilities and tasks
• Resolving client issues
• Testing products and applications
• Documenting processes and application instructions
• Supporting and troubleshooting software issues
• Conducting training sessions and seminars
• Attending meetings, sessions and other company events
• Generating innovate ideas
As part of technical team developing, supporting and integrating the following SPAN solutions:
• FAMS - Fixed Assets Management System (Workstation and mobile)
• ITMS - Inventory Tracking Management System (Workstation and mobile)
• DPCS - Dynamic Physical Count System, (Workstation and mobile)
• DTS - Document Tracking System, (Workstation and mobile)
• PTL - Pick to Light, (Workstation)
• OCS - Offline Count Solution, (mobile)
Implementing solutions across the following organization:
• RTA, Dubai
• Dubai Courts, Dubai
• Dubai Municipality, Dubai
• Dubai E-Government, Dubai
• Dubai Economic Department, Dubai
• Emerson, Dubai
• Landmark Group, Dubai
• GBM, Dubai
• EKFC, Dubai
• Dubai Public Prosecution, Dubai
• General Secretariat Executive Council, Abu Dhabi
• Emirates ID Authority, Abu Dhabi
• Securities Commodities Authority, Abu Dhabi
• New York University of Abu Dhabi, Abu Dhabi
• RAK Bank, RAK
• Bank Audi, Lebanon
• Virgin Mega Store, Middle East
https://www.yu.edu.jo/en/ https://en.wikipedia.org/wiki/Yarmouk_University