Operations Manager
AlJammaz Hydrotek
Total des années d'expérience :15 years, 10 Mois
• Developed and followed processes to manage contracts and remain in compliance with company commitments and regulatory obligations.
• Worked with internal and external parties to maximize value of assigned contracts in company portfolio.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
• Forecasted expenditures and revenues to establish department's financial position by examining and analyzing financial reports and discussing financial data and future requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures by using metrics to improve operational quality and team efficiency.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.
• Identified and qualified customer needs to negotiate and close profitable projects with high success rate.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Generated new leads through networking and attending industry events.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Negotiated contracts with clients and developed relationships with key personnel.
• Identified appropriate marketing channels and target customers for campaigns.
• Devised data visualization dashboards to make complex data more accessible to higher management.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Prepared and filed letters of credit to existing and new customers.
• Monitored client abilities and account information to determine appropriate credit approval decisions.
• Identified customers with additional profit potential and designed action plans to expand relationships.
• Collaborated with compliance department to eliminate procedural errors and margin breaks.
• Gathered data and built financial models around key metrics.
• Complied with regulatory, legal and ethical requirements to protect bank assets.
• Reported statistics requested by senior management accounting for database growth and call volume.
• Gathered and collected all financial information for business and verified accuracy in system.
• Bachelor’s in Business Administration: Major Banking and Finance • Modules included Private Banking, Accounting, Business Statistics, Monetary theory and Managerial Finance.