Senior Manager
PwC
Total years of experience :22 years, 2 Months
• Leading mega-scale multi-vendor projects targeted for business improvement & process optimization within the Saudi government. These projects are high-profile with direct exposure at minister & CXO levels.
• Led the US team in a global project to redesign the supply chain of the business. Resulted in cost savings, reduced lead time, and increased Inventory Turnover.
• Created a Procurement and Engineering Approval Compliance process along with supporting workflow and training documents for global procurement/supply chain teams. Conducted training on this process.
• Conducted an OSHA-based safety assessment, created a safety plan including recommendations to improve safety records for the Operations department.
• Led the creation of a feasibility analysis for new deployment architecture of the flagship Ovation Distributed Control System (DCS). Helped marketing department in their DCS product strategy.
Supply Chain Analyst - Protective & Marine Coatings (MBA Internship)
• Created a model for Operations KPIs tracking & analysis. The KPIs reflected the service level achieved for order fulfillment across several business units within PPG.
• Analyzed data & designed a report package that will give visibility to top management into inventory turnover. Created a biweekly executive report that was published to Senior VPs to update them on order fulfillment rate and gap analysis/recommendation for improvement.
• Led and managed a multi-company global team in a multi-million dollar project part of a strategic data warehousing portfolio for one of the largest banks in the Middle East. Team included the bank team, in addition to teams from SAS, Cognizant, and Teradata solutions. Resulted in project approval and successful phase gate.
• Led a global (onsite & virtual) team into delivering a key E-Gov strategy recommendation for AbuDhabi Government’s E-Services program related to the Kiosk service delivery channel. Resulted in strategy approval.
• Successfully helped reposition NCR to the IT strategy consulting market
(an IT company specializing in improving business processes; Pitney-Bowes Partner)
• Established the project management office. Structured project management, quality assurance, and business analysis practices. Resulted in a 40% increase in successful project delivery (defined as on time, within budget).
• Enhanced the process of structured communication/interaction between the presales & the technical departments to be more efficient (bid response time decreased by 50%) and effective (led to better estimation and contingency plans).
• Spearheaded change management. Implemented an Enterprise Project Management system by going through the three dimensions of change: People (creating awareness, training, feedback), Process (Schedule publishing and review, HR integration, Task & Project reporting) and Technology (Deployment, Prioritized feature sets).
(a start-up that served as the software arm of a large Kuwaiti investment group)
• Established a business. Developed agreements with several leading IT companies to serve as partners in Kuwaiti market activity. Resulted in successful delivery of two projects through partnerships.
(Regional leader in providing mobile and wireless based solutions; business partners of Symbol Technologies (now subsidiary of Motorola) & IBM POS)
Systems Engineer / Solutions Manager
• Drove business. Promoted to the head of a newly created handheld-based solutions department within 18 months based on exceptional performance.
• Hired IT staff and setup department policies/procedures. Within 3 years, the company established itself as the regional leader in handheld-based solutions (salesforce automation and warehouse management), reaching most of the Middle East market and serving prestigious clients (e.g. Coca-Cola, Nestle, P&G, DHL, RJ Airlines …) across many industries (FMCG, Pharma, Financial Services, Public Sector, Utilities, Logistics, Retail & Wholesale, …)
• Led a project to design and develop a state-of-the-art fleet management solution. Overcame many technical challenges. Solution fueled business and opened new markets.
• Acted as a project manager for several key internal initiatives such as incorporating RFID capabilities in our products, adding a Windows Mobile version in addition to Palm OS, and including native support for Arabic language at the system level in contrast to UI/Application level.
• Worked extensively in the business development, presales/sales & post-sales support functions of the company by writing proposals, conducting presentations, product demos, and providing training at different levels.
• Developed a number of system modules and add-ons for Billing, Credit & Collection, and Payment Processing, as well as Mobile Switching systems. These contributed to market successes (by being first to market in several services) and increased customer satisfaction.
• Designed and developed a number of Oracle-based report generators for statistical and decision support purposes intended for senior management.
ESTARTA SOLUTIONS (formerly ONEWORLD SOFTWARE, a multinational IT solutions providers which had offices in USA, China & Jordan) Jordan
Software Developer 6/2000 - 2/2001
Part-time Intern 10/1999 - 5/2000
• Part of the development team (mainly on the backend side) for a Knowledge Management System (KMS) that was a requirement to achieve CMM Level 3.
• Part of the development team of a web-based Enterprise Resource Management (ERM) System.
PMP - Project Management Professional
MCBDA: Microsoft Certified Database Administrator
Grade: 96.6%