mohammad obeid, Senior Service Advisor (Audi)

mohammad obeid

Senior Service Advisor (Audi)

Behbehani Brothers

Location
Bahrain
Education
Diploma, Information Technology
Experience
15 years, 8 months

Share My Profile

Block User


Work Experience

Total years of experience :15 years, 8 months

Senior Service Advisor (Audi) at Behbehani Brothers
  • Bahrain - Manama
  • June 2014 to January 2015

• Welcoming the Customers
• Receiving the vehicle and preparing inspection report
• Preparing the job card and forwarding to the technician
• Following up the car status and updating the customer.
• Sending the quotation to customers to start the job.
• Receiving and keeping records of the units from customers inside the workshop
• Receiving payments from customers
• Preparing PDI (Pre-Delivery Inspection) report.
• Arranging technician for PDI
• Receive incoming calls from customers.

Senior Service Advisor at Mohammed abdulrahman albahar ( caterpillar dealer )
  • Bahrain
  • December 2008 to August 2013

I have 5 years of work experience of dealing with customers in Bahrain. I possess excellent telephone skills. I have maintained very good relations with customers throughout my career by handling telephone queries and complaints and assisting them with the service procedures.

Information Technology at CCC ( Consolidated Contractors Company ) - Qatar
  • Qatar - Doha
  • April 2005 to April 2008

computer software and hardware maintenance, Internet and e-goverment
in the field of visas & residencies and public services.

Section officer at Hilti of Jordan
  • Jordan - Amman
  • May 2003 to May 2005

sales of industrial products

Education

Diploma, Information Technology
  • at Al Quds College
  • July 2002

Averages: 70.2

Specialties & Skills

Customer Service
Data Entry
Stock Management
computer software and hardware maintenance, Internet and e-goverment
Stock management & Data entry

Languages

Arabic
Expert
English
Expert

Training and Certifications

Oracle (Training)
Training Institute:
Caterpillar-Bahrain Branch
Duration:
16 hours
Basic Service Advisor (Level2) (Training)
Training Institute:
Behbehani Brothers (Audi UAE Branch)
Date Attended:
August 2014
Duration:
16 hours
English Language Course (Training)
Training Institute:
Bahrain Training Institute- BTI
Date Attended:
August 2010
Duration:
60 hours
System Quotation Preparation (Training)
Training Institute:
Caterpillar- Sharjah Branch
Date Attended:
April 2012
Duration:
10 hours
Customer Service Skills (Training)
Training Institute:
Behbehani Brothers (Audi UAE Branch)
Date Attended:
July 2014
Duration:
10 hours