Total years of experience :27 years, 1 Months
Drove business development, sales enablement, and delivery excellence across eight units for security solutions and services in Middle East and Africa, reducing costs and minimizing risk. Liaised with clients and C-suite to set deliverables, identify new opportunities, and advise on architecture, operations, and strategic roadmaps. Directed sales and delivery teams; subject matter expert for troubled account turnarounds. Mentored customer unit teams and supported full portfolio of products for security solutions across numerous competencies and system integration solutions. Enhanced security processes and operations after analyzing architectures and data.
Noted Accomplishments:
•Achieved 30% sales conversion and developed best end-to-end network security solutions including NGFW, IPS/IDS, DDOS, Sandbox, and SigFW.
•Principal member of global go-to-market Tiger team, influencing product management roadmap prioritization and development unit; secured first key commercial contract in MMEA region.
•Created delivery models and strategies to drive engagement and pursuit teams; built cadence decks focused on tangible business benefits; contributed to global business funnel review framework for security solutions.
Accountable for contractual fulfillment of all Zain Jordan account sales and delivery. Instituted industry PMO processes, methods, and tools to advance project performance.
Noted Accomplishments:
•Increased customer satisfaction score from 49% to 68% and morale from 32% to 82% while achieving 70+% increase in new sales and 36% working capital reduction.
•Oversaw first NSN Core and IN Swap in Zain Jordan with 100% core network availability and 60% reduction in trouble tickets.
courses: ISC² Certified Information Systems Security Professional | AWS Certified Cloud Practitioner | ISACA Certified Information Security Manager | PMI Project Management Professional | Ericsson CSI Program Director | TMF Business Development Manager | Korn Ferry PDINH Leadership L1