Planning Officer
UNICEF
Total years of experience :14 years, 2 Months
• Provide technical support to ensure that the Country Office and national partners use a well-prioritized and realistic workplans that will provide the most relevant and strategic information to manage the Country Programme, including planning UNICEF’s distinct contribution.
• Provide technical support to ensure that the Country Office has quality information to assess progress towards expected results established in annual work plans
• Provide technical support to ensure that the RBM and Planning capacities of Country Office staff and national partners - government and civil society - are strengthened enabling them to increasingly engage in and lead programme planning processes
• Support in development, implementation and monitoring of a programme integration strategy including geographic integration and integration through Multi-Service Centers.
• Support the effective functioning of the Programme Group Meetings
• Provide technical advice to Country Office staff and national partners on programme planning and analysis.
• Provide synthesis of programme plans and results to the country office senior management, the Country Management Team and key programme and operations staff.
• Ensure that audit recommendations are communicated to the relevant partners for implementation, with advice on the Implementation Plan and follow-up action for future programming.
• Lead the emergency response project from initiation to closing
• Improved the emergency response in the target areas and established the defined trauma centers
• Liaise with key stakeholders of MoH, SARC and AKDN and other community authorities; defined their roles and responsibilities, got their inputs concerning the needs and expectations
• Managed the project team and ensure providing them with required tools and knowledge to get the best performance and created efficient flow of communications with them
• Assisted in preparing all procurements documents of RFPs, RFQs and ToRs
• Kept the AKDN CEO, MoH directors and key stakeholders up to date on the progress and the team performance through reports
• Assessed the progress and managed the changes and documented them
• Collected the lesson learnt and prepared the final reports .
• Delivered the project outputs to the community leadership & MoH
Damascus Rural Water and Sanitation Project: Assistance in Institutional and Organisational Change.
• Direct and manage project development from beginning to end
• Development of management tools to monitor decentralized units and identify improvements to be made.
• Provided and advised units with the required software and hardware .Computerized the daily operations within commercial units to replace the current paperwork.
• Developed customer complaints recording and analysis system and implemented it in the rural units and linked it to the call centre in the city
• Analysis and revision the development of commercial Standard Operating Procedures SOPs and embedding these to improve commercial performance.
• Developed key performance indexes and monitored them.
• Advised the establishment of appointing the staff to the new organizational structure in the water economic units WEUs and defined the job description for each.
• Preparing customer communication information documents, signage and posters.
• Training of senior staff in monitoring staff and financial performance.
• Implementation of new billing system, including assisting with specification, customisation of system, design of bill, development of policies, development of manual and follow up changes.
• Managed and supervised the team of development and implementation of the Billing software and
• Revenue collection training, including meter reading, disconnection policies, bill issues, payment plans and communications with customers.
• Conducted group of workshops attended by staff from all water economic units WEUs and establishment and stakeholders.
• Built the team and technical environments to fulfill the implementation and development of the Billing and CRM software
• Training of WEU users in system and CRM
• Assisted the ICDL Program Director and ICDL team in all assignments pertaining to the accreditation and auditing of centres and all efforts invested in the marketing and promotion of ICDL in the region.
• Interact with customers to obtain suitable customer care.
• Handled the marketing of ICDL program in private and government sectors
• Build a strong connection with our customers in private and public sectors through securing the service support and performed a regular visits to them.
• Advised management regarding customer needs and escalate issues as needed to appropriate individuals or teams.
• Checked on procedures used by other staff dealing with customers.
• Managed and maintained the relationships with key stakeholder in government and private sectors and
• Identified new business opportunity and lead the marketing in the assigned cities through many introduction visits
• Conducted workshops and seminars in the Saudi universities and colleges to introduce the program to the students and teachers
• Developed the marketing and business development plan
Element K is one of the leading e-learning solution company in the world, it has learning Management System (LMS) software had a project with Saudi Arabia vocational colleges of technology (GOTEVOT) Responsible for projects in Medina, Makah, Tail and Baha colleges of Technology:
• Provided the technical support for the LMS and delivered training to the college's Staff about E-learning.
• Build a solid connections with customers
• Document the troubleshooting and installation of the LMS.
• Delivered training to the college’s staff about ICDL
• Provided the PC support, Installation of software and hardware
• Participated in the e-learning solution development team in Dubai using Macromedia-Director
Responsible for daily IT operations in the centers:
• PC maintenance Hardware and software
• Maintained the security policies in the centre
• Prepare procedures for systems.
• Developed the database for telephone's subscribers
• Delivered training for STE staff in Hama about using the database, troubleshooting
• Provided the PC and Network support
This program is joint program between Higher Institute of Business Administration HIBA in Damascus, Syria and Autonomous University of Barcelona UAB, English was the language of instruction