Mohammad Qasim

Managing customer’s inquiries and delivery solutions in top standard of customer service up to 150 customers on average daily.
Selling and marketing for the company products like express, domestic, shop & ship, moreover handling over all kinds of shipments according to the shipper’s instructions, maintaining company’s policies, promoting company’s vision and varied services.
Prepare daily reports related to sales and cash.
Communication and coordination with departments of customer service, airport operations, contact centre, express inbound, outbound, shop& ship, shipper origin and destination to keep a smooth functioning of the business.

Sales
Initiate and close sales of annual maintenance contracts. Sell service renewals and expand customer base within the region. Building relationships with key decision makers and match customers with the right solutions for their needs.
Consistently exceeded 600 cold and follow-up calls weekly, earning recognition as one of the top consultant based on call volume.
Crossed a 1.8 million target every year and achieve the monthly targets given.
Trained all new recruits with concise understanding of product and effective negotiation
Ensured customer on the need of product and making them accept it as an essential
Described packages and explained general operation of services to customers
Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices
Assisting the sales manager with reports, training, promotions and all other related jobs
Reliever for sales manager during his absence

Marketing
Initiate/assists in the development, implementation of marketing plans, proposals and presentations as needed.
Maintaining accurate records of all pricing, sales, and activity reports
Created and conducts proposal presentations and RFP responses.
Conducting premises surveys, prepares quotations, initiating correspondence with customers
Ensured renewals of contracts of assigned accounts

Operations
Ensured proper/timely delivery of work on assigned accounts
Ensure reminders for repeat jobs are sent on time, coordinates with Operations for scheduling and project execution, supervise and guide/train cleaning / Hygiene Technicians.
Assist in closing customer complaints to customer’s satisfaction on assigned accounts.

Reporting
Providing timely and unprompted feedback to senior management regarding performance Market pricing and approvals, while striving to maintain maximum profit margin

Financial
Control related expenses to meet budget guidelines on assigned accounts

Policies
Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented.

• Analysis of products / services performance & served as a front desk Sales Representative
• Market intelligence involving competitor’s products study and solicits sales of new or additional services
• Advising on forthcoming product developments and discussing special promotions
• Checking quantities of goods on display and in stock
• Reviewing own sales performance, aiming to meet or exceed targets
• Handling of complaints which also included unpleasant customers