Business Development & Digital Marketing Manager
Total Technology Publishing & Advertising
Total years of experience :17 years, 8 months
My role as Digital Marketing Manager is to steer both business and environmental feasibility studies for the company. This will include investigating and analysing information, reporting on recommended solutions and when successful, assisting in the implementation of said solutions.
- Marketing Services:
• Create and implement effective campaigns across email, digital and social media
• Maintain websites, implement web advertising and social media strategies
• Create print and online collateral in collaboration with in-house design teams
• Support overall branding and outreach initiatives
• Represent the company at events and conferences
• Forecast spending and ensure campaigns are executed on schedule and within budget
• Test new strategies and review plans on an ongoing basis
• Support and execute the digital development strategies for our clients
• Lead the development of creative briefs and requirements for digital projects
• Lead all SEO efforts to drive client's key business results
• Leverage analytics to drive user and business insights, and identify digital business opportunities
• Evaluate and enhance the digital user experiences and content to ensure our client’s digital platforms would maximize their lead generation, drive sales and meet their functional needs of current and prospective goals.
• Manage, develop and support a team of high performing digital marketers
- Technical support:
• Provided remote and on-site technical support for small & medium size businesses.
• Make sure that Total Technology is performing all its promised responsibilities to each client.
• Maintain and support clients web hosting services and, implementing periodical and modular system upgrades.
Promote Enterprise IT solutions, training & consulting services.
Enterprise Solutions includes:
• ERP
• CRM
• Document Management Solution
• Online Collaboration & Teamwork solutions
IT Training & Consulting services for:
• ITSM implementation based on ISO 20000
• IT security consulting services based on ISO 27001.
• ITIL/ISO20000 Service Management Assessment & Benchmark
• ITIL process development & implementation
• ISO20000 Advisory & Support
• Information Security Management policies & process development based on ISO27001
• IT Risk Management
• Business Continuity Management & Contingency planning
• Technical Representative for Teamspace & ProjectFacts solutions - Middle East
• Coordinate all technical Supports and whole technical activities in the United Arab Emirates.
TeamSpace
Virtual office & teamwork collaboration solution.
ProjectFacts:
An a all-inclusive solution that offers PM software, ERP, time recording, Billing with quotes and invoicing, CRM-System and document management in an online system.
Promoting, implementing & demonstrating variety of high end business solutions related to information capturing, business communication and business process management solutions.
• iGrafix Business Process Mapping, Analysis Simulation & Management.
• Kofax Document, Data Capturing, and Digital Archiving & Unified Business Messaging Solutions
• Adobe LiveCycle Engagement Platform.
• Adobe E-learning solutions
System Policies, Processes and Procedures
• Re-modeling business processes using iGrafx Business Process Modeling tools
• Business Process Mapping, Analysis Simulation & Management
• Participate in the development of change management strategies and plans,
• Carryout surveys related to change management initiatives.
• Coordinate change management activities and assists with organizational design and communications plans.
• Maintains effective relationships across and within the organization, and share best practices.
Al-Khaleej Training Centers Sep 2004 - Dec 2007
* IT instructor
Worked as an IT instructor at King Faisal University on Sub-Contractor bases, in addition to the training courses given at the Al-khaleej training center in khobar and on site.
Training courses included: • Microsoft office applications.
• Windows Operating System.
• Introduction to Linux.
• Networking & Windows 2000 Server.
• Introduction to Oracle SQL commands.
• Oracle Forms and Reports
The Chifley MBA – Technology program is developed specifically for professionals in the engineering, science, technology and related sectors. It is designed to be relevant across all aspects of your work, ranging from broad business units to more specialist subjects that provide technical professionals with the knowledge and skills they need to be successful in management roles.
1996 Eastern Mediterranean University Turkish N. Cyprus Bsc in Mathematics and Computer Sciences