Senior Customer Service agent authorisations
Orbit
Total years of experience :7 years, 2 months
- Customer service (dealing with customer to get good service in Orbit
-Dealing with customers and supply our products to them.
- Telesales to achieve my target in sales field
- Get anew subscriptions by telesales in Orbit
- Work as a counter sales representative in the outlet
-Attending to visiting customers in the outlet by answering queries and selling of Orbit services
- To explain to the visiting customers about the service and to provide complete product information and to resolve customers disputes
-To receive subscription payment directly from customers
-To record all collections transactions.
-All other duties as needed in the outlet from time to time .
-Assist in keeping the outlet promotional materials at acceptable level.
-To follow up with Orbit installer to confirm maximum service to the customers.
- Work on customer service and the clients with the company
- Overseeing the FISTIVAL CITY MALL outlets
- A marketing FISTIVAL CITY MALL products to customers
- Price put together with the appropriate management in accordance with Markets needs
- Show the FISTIVAL CITY MALL products on the market and promotion of client
- Work to achieve the best return on profit of the company and the largest Proportion of sales
- Impress each customer with fast, friendly and providing prompt, personalized service to regular customer
-Provide management with timely sales information (sales reports, prospect list etc.)
-Analyse customer needs and provide recommendation that address those requirements
-Provide constructive feedback on customers, complaint, requests and service development
- Have successfully achieved targets set by effective products demonstration, assuring the customer
-Consumers proper after sales service and maintain lasting relationship with them
- Feed back to management on competitive activity and ways to counter attack competition
-Have shown good enthuse, team spirit, responsibility and achieved great sales
-responsible of branch management -team leader of branch -make the deals with the brands authorizations -customer service -responsible of the display of the showroom -responsible of the new offers in the showroom -management the maintenance of laptops -designer of the new offers in showroom -responsible about distributing of the staff works -responsible about sales and target achieves -responsible about make a deals with the dealers -responsible about daily financial reports -Give my manager daily reports of sales, purchases, marketing news, staff, technical support -responsible of technical support. -responsible of Banks deals.