Monitoring Technical Lead - SolarWinds
Dimension Data
Total des années d'expérience :23 years, 9 Mois
Technical Lead for the SolarWinds application
SLA Management, Incident Management, Problem Management and Change Management.
Management of the day to day operations of the client.
Ensure that an exceptional client experience is delivered through management of all operational engagements and activities to the client across Business Units, all contracts and Dimension Data brands.
Provide Third Line Server support to users on Windows Server 2000/2003, 2008 & 2012
Active Directory & Exchange Administration (Creating groups, users accounts, distribution list, security groups, GPO’s etc)
Setup new servers
General server administration
Deploying new Domain Controllers
Creating/Modifying GPO’s
File Server administration
Responding to Automated proactive alerting.
Responding to Client requests
Call resolution from start to finish
System Maintenance and executing scheduled tasks
Standard Operating Procedures documentation.
Change Control Administration.
Developing Service Improvement Plans (SIPs).
3rd Party Management
Problem Resolution and Troubleshooting
Disaster recovery testing
Perform regular maintenance tasks on servers during maintenance windows
Assist with projects for user migrations from different companies and sites that merge
Call escalations from clients
Assisting team members with problem calls and changes
Call resolution and problem solving on various client environments
Training of team members on technologies and solutions
Management of client accounts, Miway, Indwe, Mibfa, GrowthPoint, Adcorp, SABMiller, National Bargaining Council, African Alliance, MacSteel International
Daily checks on all accounts ensuring business continuity.
Management of Team for cluster, call assignments client SLA’s on all clients
Call management, projects client upgrades
Microsoft assessments, Active directory Rap and exchange health statuses.
Service improvement plans for all clients
KPI management of teams
• Dimension Data
From: December 2010 to Present
Position: AD & Messaging L2
Duties: I am currently working on the Bidtravel account which was transferred to Dimension Data as a outsourced IT service provider.
Manage Active Directory 2008 and Exchange 2007 / 2010
Perform daily checks on Active directory and Exchange 2007 / 2010. Also monitor environment is kept stable
Manage and deploy Group Policies
Managed environment using Microsoft Best Practice Analyzer that clients follow Microsoft’s Best Practice’s
Currently researching and implementation of the Microsoft Security Compliance Manager
Provide monthly Care Reports for clients that relate to my job role
Perform weekly checks on Active directory and Exchange 2007 / 2010.
Setup automated reporting that are sent daily, weekly and monthly of clients environment uptime
Deploy Certificates via Group Policy Auto enrolment
Perform vulnerability checks on Systems and ensure vulnerabilities are patched
Enforce strict IPsec communication polices between enterprise servers and workstations
Analyze and identify security risks on Enterprise systems and workstations and align them to security standards of the organization.ie. Cobit, ITIL, King 3
Defined Usage security polices for the enterprise Active Directory and Messages systems
Ensure sox compliance of enterprise servers
Perform Disaster Recovery testing on a Quarterly basis
Change management: Creation, Implementation, Risk analysis of changes
SLA Management of support calls
Incident Management of support calls
Planning of infrastructure changes for entire Active Directory and Messaging enterprise environment
➢ Terminal Server Environment - Manage 50 server virtual environment. Operating System and Applications
➢ Provide end user support to users in the Terminal environment.
➢ Manage Active Directory 2008 and Exchange 2007
➢ Perform daily checks on Active directory and Exchange
➢ I have Basic experience with VMWARE
➢ I provide extensive experience with client specific applications that are currently being used within the terminal server environment
➢ Assist onsite desktop technicians some desktop related issues.
POSITION: Senior Systems Administrator
DUTIES:
STARTED OF AS A JUNIIOR SUPPORT TECHNICIAN CONSULTING AND SUPPORTING MULTIPLE USERS WITH VARIOUS I.T. NEEDS, GAINED VAST EXPERIENCE AND MOVED ON TO SUPPORT TECHNICIAN AND THEN TO SUPPORT TECHNICIAN SUPERVISOR. I AM CURRENTLY THE SENIOR SYSTEMS ADMINISTRATOR USING WINDOWS 2003 TECHNOLOGIES AND ALSO FAMILIAR WITH SERVER 2008.
NOW A FULLY FLEDGED SENIOR SYSTEMS ENGINEER AND NETWORK MANAGER I HAVE SUCCESSFULLY BEEN INVOLVED IN THE IMPLEMENTATION, SUPPORT AND MAINTENACE OF OUR ASP SYSTEM.
I HAVE HAD OVER 4 YEARS OF EXPERINECE WITH WINDOWS 2003 AND EXCHANGE 2003 AND HAVE PLANNED AND IMPLEMENTED MANY IN-HOUSE OFFICES. I ALSO HAVE AN EXTENSIVE KNOWLEDGE IN DELL AND CLONE HARDWARE AND DO CONSULT AND IF POSSIBLE, DO PHYSICAL IMPLEMENTATIONS ON A REGULAR BASIS FOR THE COMPANY IN NEED OF BOTH HARDWARE AND SOFTWARE SOLUTIONS REGRDLESS OF HARDWARE OR SOFTWARE.
MY ROLE IN THE LAST YEAR AND A HALF HAS BEEN MORE MANAGEMENT ORIENTATED WITH PAROJECT PLANNING AS WELL AS DISASTER RECOVERY PLANNING AND FINAL LEVEL ESCALATIONS.
➢ Data Administration - Setting up of technical implementations of database systems. Managing the database systems currently in use.
➢ Other duties include networking, software and user support which involve the upgrading of software and network based on Windows 98/2000/XP/XP X64/Vista, when the need arises as well as doing telephonic and physical / on-site support for users.
➢ Network design, set up and planning of the company's communication median with security, to protect the information in terms of any risk that may affect the systems.
➢ Providing telephonic help for staff within the organization
➢ Creating of recovery plans in case of any serious risk that does affect the business, information and software.
➢ Backing up of daily computer functions carried out for the day and backup the server on a daily bases.
➢ Complete maintenance of server's and workstation's
Matric (1993) SCHOOL: Clairwood Secondary School SUBJECTS: English Afrikaans Science Mathematics Geography Technical Drawing