Manager-Strategic Planning & Corporate Excellence
Dubai Maritime City Authority
Total years of experience :20 years, 5 months
Working closely with the top management to build the corporate strategic plan, departmental business plans and balanced scorecards as well as individual scorecards and their alignment with the corporate strategy. Managing the successful implementation of DMCA -wide “Business Process Engineering” exercise focused on internal & external customer requirements, resulting in the identification, documentation & refinement of key process & procedures covering both intra & inter- departmental activities-ultimately achieving ISO (9k, 14k, 18k, and 27k) certifications. Leading the establishment of tactical strategies in the integration of business policies, processes, procedures, systems & controls particularly, integrated management systems to control, assure, and improve the effectiveness of the processes used to deliver quality products & services by all departments. Facilitating and coordinating the Risk Management process and guide the DMCA's top management in establishing & monitoring the implementation of mitigation strategies. Introducing a new system for DMCA in Corporate Performance Management (CPM) to increase efficiency and monitor performance. Developing, providing and facilitating training related to Business Excellence concepts to support corporate initiatives, objectives, processes and procedures.
leading the process of strategy development & corporate business planning in Dubai Customs; supporting top management in strategy formulation, strategic plans execution, strategic process improvements, &communication of strategies to all stakeholders. Initiating, Managing, & Analyzing business performance, industry trends, existing or new regulatory requirements & their impact on business operations; make recommendations on alternative courses of action, including risk assessment, capital investment, acquisitions, divestment, & expansion at the corporate level. Initiation of special studies, market &competitive research, Lead the development, implementation and review of corporate policies, strategies and frameworks that underpin the capacity to improve organizational performance working in partnership with external consultants to develop and deliver services, managing the contractual relationship with consultants
Leveraged the firm’s resources & interacting with senior client personnel to identify key business issues, applied understanding of fundamental industry & strategy issues, Design & implemented analytical tools resulting in identification of wasteful/abusive business practices & procedures, Formalized a perspective on a new business model, developing insights into an emerging marketplace, Used analytical techniques to eliminate duplication, facilitated workflow, & assure optimum utilization, Performed rigorous analysis to identify potential value creating opportunities; developing cohesive conclusions, & presenting key findings at the executive level, Identify key business factors driving successful companies in various industries, Led the Development of strategic plans, bank presentations, & workshops for the clients
Managed number of biomedical equipment for US, EU manufactures throughout the whole lifecycle, gathered & prioritized product & customer requirements, defined the product vision, worked closely with engineering, to deliver winning products. Worked with sales, marketing &support to ensure revenue &customer satisfaction goals are met. Extensive sales & marketing training in Rome, Strasburg, Düsseldorf, Guangzhou & Dubai
Established a medical supplies enterprise, for supplying biomedical technologies across the whole spectrum of medical equipment, hospital supplies, products & services, including specialist applications