Box Office Administrator
Qatar Foudation (QF)
Total years of experience :19 years, 8 months
-Handling petty cash.
-Preparing and distributing tickets.
-Handling box office during events.
-Create reports related to box office.
• Supervise the junior teller during the time of operation
• Supervise internal and external transfers
• Double check and approve (or decline ) transactions and transfers
• Act as a customer care and service employee for long term customers
• Handle customer complaints on the tellers behalf and work on solving them
• Take care of inner-bank issues for example - TELEXES and DRAFTS -
• Act as a vocal point between the teller area and the customer service area
• Handle basic customer service issues
• Major responsible for the Vault in the branch
• Take the responsibility of training new employees
• Handling the teller improvement process
• Evaluate the employees yearly basis
• Rise teller (personal issues to the manager of the branch )
• Handling VIP's
• Assign responsibilities for the tellers
• Troubleshoot expected problems
• Act as a vocal point between the branch and other branches and Dept's
• Handle the employees HR requirements
• Receive the new circulars from the management and implement them and supervise the success of
the implementation
• Implement the internal and external transfers under the head teller supervision
• Check the daily journal at the end of the day for the final supervisor approval
• Work alongside teammates to ensure the quality of work and output
• Learn the basics of teller, head teller and customer service skills
• Rise complaints and issued to the head of section and solve if possible (as per experience)
• Take care of customer service issues and complaints
• Handle packages and deliveries
• Act as a head of customer service if needed
• Handle employee training
• Take care of formal and business visitors
