Business Account Senior Executive
Kuwait Telecommunications Company - VIVA
Total years of experience :16 years, 6 Months
Responsible for increasing the sales of VIVA Telecom products and services to new and existing specialized or multinational corporate customers and government owned companies, through effective relationship management.
Corporate Sales:
•The first point of contact for large specialized, high end or multinational corporate enquirers that have been referred and qualified by Corporate Lead Management.
•Answer queries and provide information about various VIVA Telecom services and products.
•Identify and contact potential new customers in Kuwait and present appropriate VIVA Telecom products and services as a solution to their telecommunications needs.
•Develop an account plan for current customers including corporate customers, and government owned companies.
•Create sales plans for potential new corporate customers.
•Work autonomously to implement the account / sales plans.
•Gather information on potential customers needs and address objections, concerns and queries to be able to close the sale.
•Develop written proposals, offerings, quotes and competitive tenders.
•Develop reports and proposals as part of sales presentations to illustrate benefits use of the VIVA Telecom's services.
RESPONSIBILITIES:
- Responsible for organizing regular team meetings
- Market analysis through a variety of mediums: market, customer and product research.
- Providing detailed and precise reports to illustrate trends, predictions and relevant strategies.
- Liaising with Sales executives to promote new initiatives
- Liaising with Advertising creative’s to devise comprehensive marketing strategies.
- Competitive nature, (Try always to put a new plan)
- Customer understanding:
- Keep a customer database.
- Lead by example in service
- Ensure customer service in highest level
- Evaluates the quality of customer service and looks to constantly improve
- Builds lasting relationship with customers
- Keeps customer informed of progress at all time
Visual Merchandising
- Includes window displays, signs, interior displays, cosmetic promotions and any other special sales promotions taking place.
- Presenting them in a way that would convert the window shoppers into prospects and ultimately buyers of the product
- Awareness of happenings in fashion world to keep up-to-date with the dynamics of the market constantly.
SKILLS:
- Attention to detail
- Leadership - managed a team in various locations
- Team player
- Reports writing and analytical skills
- Ability to multi-task
- Excellent interpersonal skills
- Creative and imaginative abilities
- Competitive by nature
- Public relations
- Customer liaison
- Organizing shipments and delivery
RESPONSIBILITIES:
- Responsible for holding regular motivating team meetings
- Market analysis through a variety of mediums: market, customer and product research.
- Providing detailed and precise reports to illustrate trends, predictions and relevant strategies.
- Liaising with Sales executives to promote new initiatives.
- Liaising with Advertising creative’s to devise comprehensive marketing strategies.
- Competitive nature, (Try always to put a new plan)
- Customer understanding:
- Keep a customer database.
- Lead by example in service
- Ensure customer service in highest level
- Evaluates the quality of customer service and looks to constantly improve
- Builds lasting relationship with customers
- Keeps customer informed of progress at all time
Visual Merchandising
- Includes window displays, signs, interior displays, cosmetic promotions and any other special sales promotions taking place.
- Presenting them in a way that would convert the window shoppers into prospects and ultimately buyers of the product
- Awareness of happenings in fashion world to keep up-to-date with the dynamics of the market constantly.
SKILLS:
- Attention to detail
- Leadership - managed a team in various stores
- Team player
- Reports writing and analytical skills
- Ability to multi-task
- Great interpersonal skills
- Creative and imaginative abilities
- Competitive nature
- Public relations
- Visual Merchandising
o Includes window displays, signs, interior displays, cosmetic promotions and any other special sales promotions taking place.
o Presenting them in a way that would convert the window shoppers into prospects and ultimately buyers of the product
o A perfect design process and the ability to create ideas that are different.
o Awareness of happenings in fashion world to keep up-to-date with the dynamics of the market constantly.
RESPONSIBILITIES:
- Encourages team work/holder regular team motivating
- Market analysis through a variety of mediums such as market research, customer research, product research.
- Providing detailed and precise reports to illustrate trends, predictions and relevant strategies.
- Creation of and changes in product design and sometimes content
- Liaising with Sales executives to promote new initiatives
- Liaising with Product Designers to come up with new packaging or new products.
- Liaising with Advertising creative’s to devise comprehensive marketing strategies.
- Competitive nature, (Try always to put a new plan)
Customer understanding:
- Keep a customer database.
- Lead by example in service
- Ensure customer service in highest level
- Evaluates the quality of customer service and looks to constantly improve
- Builds lasting relationship with customers
- Keeps customer informed of progress at all time
