Sr Trainer Soft Skills
Sr Freelance Trainer
Total years of experience :24 years, 4 Months
Soft Skills, Sales, Voice & Accent Training for top companies & MBA colleges in India
Sheth Creators Pvt. Ltd., Mumbai Manager - Organizational Development - (Training, HR & Admin) July 2011- Till August 2012
Key Responsibilities
* Organizing and coordinating the Accent Neutralization (For Sales Staff), Soft skills and Behavioral training for internal employees
* Designing & preparing Training modules as per the requirements
* Keep abreast of latest training programs available and recommend suitable ones for the employees
* Maintaining and controlling budget allotted for the training
* Maintaining Training Documents including Feedback forms
* Implementation of Suggestion Scheme.
* Induction Program for new Joinee.
* Employee Engagement.
* Implementing New HR Practices.
* Reward & Recognition.
* Compensation & Benefits.
* Work Planning & performance review.
* Grievance Management.
* Internal Communication: - Thought Of The Day, Birthday / Wedding Anniversaries Announcement & Celebration, Management Articles, Motivational write-ups, Health Tips, E learning, Workplace issues & solutions
* Quarterly News Letter.
* Preparing & Updating HR Policy Manual
* Recruitment and selection process
* Vendor Management, Negotiating Price - Keeping in mind Quality and Standard
* Facility Management - Supervision of complete office electrical equipments
* Handling Reception staff, Office Boys, Housekeeping staff, Security staff
* Ordering & Maintaining stock of Stationary
* Co-ordinating with Accounts department for vendor payments
* Coaching, Counseling, and Disciplining employees; Initiating, Coordinating, and Enforcing Systems, Policies, and Procedures
Key Achievements
* Received excellent feedback from participants and senior management
* Received certificate for Attendance & Punctuality
* Received certificate for successfully completing 1 year
* Received certificate for displaying positive attitude at workplace
Shifastar Technologies Pvt Ltd, Mumbai Sr. Manager - Training, HR / Administration & Business Development April 2010 - June 2011
Key Responsibilities
* Executed training for internal employees and for external clients - Junior, Middle and Senior Management
* Executed Voice & Accent, Soft Skills and Sales Training for various clients across Industries
* Identify Training Needs, Delivery of Training with Assessment and Feedbacks
* Handled Administration and Business Development
Key Achievements
* Received Certificate of Excellence for Supervisory Training for Viraj Stainless Steel Manufacturing Plant - Boisar
* Received Appreciation from clients for Soft Skills Training.
* Conducted Internal Training for Shifastar employees.
Gold Shield Services Pvt Ltd (BPO), Mumbai Team Mentor - Training and Execution April 2003 - May 2007
Key Responsibilities
* Monitored calls and gave feedback post Assessment (UK / US Process)
* Handled escalations, floor updates and preparing reports
* Effective execution of the Training Plan along with Assessment
* Team handling, Employee motivation and retention
* Performance Appraisals and played role in organizational development
* Voice and Accent and Soft Skills training for new recruits and identified average performers and re-trained them
Key Achievements
* Appreciation letters from clients from UK - Ideal World TV
* Awarded - Best Associate 2005, 2006 and 2007 for Excellence at Work
* Promoted from Brand Ambassador to Team Mentor
* Have worked with UK (TV shopping channel) and US (pharmaceuticals) process
R Lehri International, Mumbai R LEHRI INTERNATIONAL Sales Manager / Training & Business Development Apr 1997 - Apr 2003
Key Responsibilities
* Handling of Sales Reports, Targets, Inventory and Sales Cycle
* Recruiting, Training and Motivating of Sales Team
* Also handling the sister concern - Super Book House (Colaba)
Key Achievements
* Achieved targets and generated business for the company
J C Penney Collections, Bahrain Sr. Sales Assistant ( Kanoo Liwa Trading) Nov 1995 - Feb 1997
Key Responsibilities
* Inventory Management and handling Sales Cycle
* Maintaining Database of Stocks and Inventories and preparing monthly Sales Reports
* Recruitment of Sales Executives and training them.
* Handling customer related issues / complaints, etc.
* Visual merchandise & display
Key Achievements
* Reached monthly targets and awarded as the best employee of the year
Zaina International, Bahrain Sales Supervisor (YBA Kanoo Sales Division) Feb 1993 - Nov 1995
Key Responsibilities
* Inventory Management for the entire Retail store
* Maintaining Database of Stocks and Inventories and preparing monthly sales reports
* Opening and Closing of daily Cash Accounts
* Handling customer related issues / complaints, etc.
* In store events management and promotions, work closely with the Warehouse Controller
* Handled sales team training and achieve sales targets.
Key Achievements
* Promoted from Salesman to Store Supervisor on the basis of excellence in performance
Gulf Pearl Hotel, (4 Star) Bahrain Front Office Supervisor Feb 1992 - Feb 1993
Key Responsibilities
* Handled Reception, Information, Cashier Desk and EPABX system
* Handled Hotel's Reservation / Flight bookings.
* Handling foreign exchange, dealing with guest complaints.
* Trained the front office new joinees.
* Handled Security, Concierges desk and Transport staff
* Coordinating with all the departments during check in and check out * Taking care of the guest valuables in the safe box
Key Achievements
* Promoted from Front Office Receptionist to Front Office Supervisor within a year
Ambassador Sky Chef - Gulf Air, Mumbai Bond / Flight Officer (Gulf Air Stores) Jun 1989 - Dec 1991
Key Responsibilities
* Handle in-flight services, Inventory of dry and wet stocks on Gulf Air Lockheed Tristar 1011, Boeing 320, 340, 767
* Handled Bond Stores, Cargo for In flight Supplies and Inventory
* Trained new flight attendants and handled ground services for international and Domestic flights (Indian Airlines)
Key Achievements
* Promoted from Junior Flight Officer to Bond Officer (Gulf Air)
Super Book House, Mumbai Sales Supervisor Jan 1987 - May 1989
Key Responsibilities
* Handled Daily Sales, Sales Staff, Customers, Daily team meeting, Lead and motivate the team
* Interviewing, Hiring and Training of Sales Staff.
* Receiving and dispatching the books and managing monthly Inventories.
Key Achievements
* Achieved Sales Targets and received Appreciation letters.
* Promoted from Sr. Salesman to Sales Supervisor
* HSC from RJ College, Mumbai
* SSC from Sampson English High School, Mumbai