mohammed asaad, Supervisor / Sales Representative

mohammed asaad

Supervisor / Sales Representative

Fitness origin

Location
Jordan - Amman
Education
Bachelor's degree, Computer Science (C.S)
Experience
13 years, 2 months

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Work Experience

Total years of experience :13 years, 2 months

Supervisor / Sales Representative at Fitness origin
  • Jordan - Amman
  • My current job since July 2017

• Scheduling work hours and shifts
• Coordinating job rotation and cross-training
• Sharing company updates, financial results, and new objectives with team members
• Helping the team understand performance targets and goals

Application Support Engineer at Al Muzaini Exchange Company
  • Kuwait - Al Kuwait
  • April 2015 to May 2017

• The project owner of Al Muzaini new website (www.muzaini.com).
• Coordinate with teams and resolve all application and system issues.
• Creating and deploying reports.
• Preparing and creating proposals for all of new required company applications.

Application Support Engineer at Al Muzaini Exchange Company
  • Kuwait - Al Kuwait
  • April 2015 to May 2017

• The project owner of Al Muzaini new website (www.muzaini.com).
• Coordinate with teams and resolve all application and system issues.
• Creating and deploying reports.
• Preparing and creating proposals for all of new required company applications.

Customer Service Representative at Global Exchange Group
  • Jordan - Amman
  • November 2013 to January 2015

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Processing orders, forms, application, and requests.
• Keep records of customer interactions, transactions, comments and complaints.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative at Global Exchange Group
  • Jordan - Amman
  • November 2013 to January 2015

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Processing orders, forms, application, and requests.
• Keep records of customer interactions, transactions, comments and complaints.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Ensure customer satisfaction and provide professional customer support.

Contact Center Representative at Jordan Mobile Telephone Services (ZAIN)
  • Jordan - Amman
  • August 2009 to November 2010

-Answering phone calls from the customers.
-Provide the customers with the solutions regarding their problems.
-Dealing with all kinds of problems which face the customers.
-Sending notice email to the manager regarding some problems to be fixed.

Education

Bachelor's degree, Computer Science (C.S)
  • at Al Israa University
  • June 2012

Specialties & Skills

Computer Skills
Communication Skills
Staff Relations
Training and Development
Customer Service
computer skills
communication skills

Languages

English
Expert

Training and Certifications

CCNA (Cisco Certified Network Associated) (Training)
Training Institute:
Pioneers Training Academy
Date Attended:
April 2012