محمد Bhauddin

Branch Head Distribution & Logistics في Reliance Group India Pvt Lmt Co.

• الهند - حيدر اباد
• سبتمبر 2011 إلى فبراير 2015

 A competent professional with over 4 years of experience in:
• Supply Chain Management
• Distribution & Logistics Operations
• Project Management
• Channel Management
• Process Management
• Sales Operation
• Client Relationship Management
• Facility Management
• Crisis Management
 Currently associated with Reliance Group, Hyderabad as Branch Head Distribution & Logistics - Reliance Retail Ltd., Hyderabad
 Proficient in reviewing existing purchase / vendor management activities and instituting necessary measures for curtailing unnecessary expenditure & saving costs
 Excellence in supervising & controlling the logistics processes & services at vendor’s end & providing valuable suggestions for efficiency enhancement
 Expertise in managing finalization, negotiation, development & implementation of key procurement strategies / contingency plans with vendors for materials / products
 Comprehensive experience in interacting and negotiating with domestic Vendor’s for facilitating Storage & Warehousing and transport Management.
 An effective communicator with honed interpersonal, leadership, analytical, presentation and decision making skills

ORGANIZATIONAL EXPERIENCE

Since September 2011 Reliance Group, Hyderabad

Key Result Areas:
Supply Chain Management & Logistics:
• Monitoring availability of stock, making appropriate arrangements to ensure on time deliveries
• Managing day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms.
• Transport Management and Networking both Primary and Secondary.

Process Management:
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines

Vendor Development:
• Assessing the performance of the vendors based on various criterions such as percentage for rejections, quality improvement rate, timely delivery, credit terms, etc.
• Overseeing follow-up with vendors for deliverables & quality checks as per the ISO standards and ensuring the receiving of timely payments

Customer Relationship Management:
• Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive client experience
• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improving the service levels

Achievements and Initiatives

 Received CEO’s Recognition Award for “Best Performance” in the year 2012 at BML.
 Received recognition for the best project handling skills at Reliance Communications Ltd. in 2013-14
 Got “TOP GUN” award.
 Holds the merit of being ranked as:
• Top 3 Circle Heads in Customer Operations of Reliance Communication Ltd. from 2012
• Top 3 Zones Heads in Distribution & Service Delivery of Reliance Retail Ltd. from 2013-14
 Consistently achieved 100% compliance goal as set by the Business Unit
 Secured highest rating in Customer Satisfaction based on CSMM survey in 2014
 Sourced vendors with a vision of working with the principle as business partners and brought in SEA change in process implementations and productivity
 Developed processes on Internal Audit, vendor and inventory management at NHQ and served as a part of successful implementation at the Zones
 Appreciated for ensuring facilities and creating work environment for the Labour that contributed to their productivity.