Mohammed Dayamuddin, TEAM LEADER CUSTOMER SERVICE

Mohammed Dayamuddin

TEAM LEADER CUSTOMER SERVICE

DELL INTERNATIONAL SERVICES

Location
United Arab Emirates - Dubai
Education
Master's degree, Finance
Experience
8 years, 3 months

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Work Experience

Total years of experience :8 years, 3 months

TEAM LEADER CUSTOMER SERVICE at DELL INTERNATIONAL SERVICES
  • India - Hyderabad
  • May 2006 to December 2012

Handle a team of seven and help them drive the responsibilities and achieve the organizational goals.
Active participation in explaining the metric parameters and sources to achieve them and thrive.
I was responsible for motivating and inspiring the team to surpass their potential.
Handling executive escalation issues, which are reported to BBB and resolve customer issues to mutual satifaction of the customer.

Senior Associate Customer Service at 247 CUSTOMER PVT LTD
  • India - Hyderabad
  • May 2005 to May 2006

Handle a team of seven and help them drive the responsibilities and achieve the organizational goals.
Active participation in explaining the metric parameters and sources to achieve them and thrive.
I was responsible for motivating and inspiring the team to surpass their potential.
Handling executive escalation issues, which are reported to BBB and resolve customer issues to mutual satifaction of the customer.

Education

Master's degree, Finance
  • at Royal Institute of Technology and Science
  • January 2010

* Masters in Business Administration - Specialization in Finance Royal Institute of Technology and Science [Affiliated to J.N.T.U] 2008-2010

Bachelor's degree, Economics and Commerce
  • at Osmania University
  • March 2005

* Bachelor of Commerce. * Little Flower Degree College - Affiliated to Osmania University (2002-2005)

High school or equivalent, Intermediate (Civics, Economics and Commerce)
  • at Board of Intermediate Education
  • March 2002

* Board of Intermediate Education (B.I.E) 2000-2002

High school or equivalent,
  • at Board of Secondary Education
  • March 1999

* Board of Secondary Education (D.K.R Memorial High School) ORGANISATIONAL DETAILS May '06-till date: Dell International Services. Designation: Advanced Resolution Expert - ABU CC Duration: May 2006 - Till Date Job Profile: • Handling executive escalation issues, which are reported to BBB & resolve customer issues to mutual satisfaction of customer. • Training the new hires in the team to improve the expertise with process updates and call handling skills to achieve and maintain high customer service standards. • Case audits on the issues handled by the team members and timely feedback, improves the work structure and helps team in resolving their issues on time. • Resolve missing wrong damage issue of the systems and system peripherals • Assisting customers with promotions, billing and refund. • Proper expectations set and resolving their issues on time • To maintain standard Customer Experience metrics • Taking ownership of the Customer's issue and following up until it is resolved to their Satisfaction. • Knowledgeable responding to customer inquiries thus enhancing confidence in company products.

Specialties & Skills

Team Leadership
Convincing Skills
Time Management
Microsoft Excel
Leadership Education
TIME MANAGEMENT

Languages

Hindi
Beginner
English
Intermediate

Memberships

DELL INTERNATIONAL SERVICES
  • ADVANCED RESOLUTION EXPERT
  • May 2006

Training and Certifications

SAP FINANCIAL AND CONTROLLING (Training)
Training Institute:
I LOGIC TECHNOLOGY INSTITUTE
Date Attended:
March 2012