Digital Application Department Manager
Credit Agricole Bank
Total years of experience :24 years, 6 months
Roles and Assignments
• Manage a team of accountable service owners, to ensure that current and future health and well-being of all technology services in scope.
• Priorities, validate and organize investment recommendations from team members to ensure the right balance of RTB and CTB activities for the services in scope taking into account ROI, efficiencies gains, risks and regulatory compliance.
• Ensure there is collaboration within application management area to develop and maintain, a strategic outlook for critical services as well as with Business Owners of different digital services to support investment/funding decisions as well as executive sponsorship.
• Act as escalation point to ensure cost-effective delivery and timely delivery of the systems and support in scope, in coordination with technical services, and tight management of 3rd parties.
• Actively engage with Technology Service Owners to ensure their accountabilities are fulfilled, notably performance against technology service agreements (e.g. Operational Level Agreements (OLA)).
• Lead team members and encourage identifying continues improvement opportunities, set objectives and identify requirements in collaboration with IT teams to deliver those objectives.
• Manage the team delivering business value responsibly, engaging with colleagues across the function, department and wider to deliver sustainable service(s) improvements and plans in line with IT and business strategy. Leads and facilitates change through effective communication, preparation, coordination and implementation.
• Achieving excellence: Enabling business performance, identifying and realizing opportunities, persevering under pressure. Ensure contingency is built into plans to cope with unexpected issues.
• Customer focus. Lead a customer-centered culture, championing activities encouraging outstanding customer support and advocacy.
• Proactively seek opportunities and find synergies to fully utilize IT technology services to improve a business operation.
• Uses expertise, team, and cross applications knowledge to add value beyond the initial scope, increasing customer satisfaction and return on investment.
• Understanding markets, regulations and end customers. Understands the financial services industry in commercial, socio-political and economic terms for the relevant group of IT services.
• Analyses, interprets and communicates developments and changes in applications roadmaps, group direction, market share, other marketplace changes and proactively act on conclusions.
• Collaboration: Builds rapport and mutual understanding to create and communicate long term digital application management lifecycle, managing his owned services in services catalogue and coordinating all services in scope on-boarding /transition, operation as well as demise plans.
• Drive team members to build sustainable relationships beyond transactional levels and use empathy and insight to build better understanding of mutual benefits.
• Managing and leading. Recognizes communication or engagement issues and any opportunities that may be possible for / between all stakeholders. Seeks and listens to feedback non-defensively and uses mistakes, failures and successes as data for future planning and development. Accepts personal responsibility and encourages the team fulfilling accountabilities. Is able to handle concurrent activities effectively, understands criticality, set priorities, provide support to team members planning and prioritizing accordingly.
Roles and Assignments
• To manage a group of the technology service full life cycle, end to end, in coordination with application management team and head. Be fully accountable for, and is the technology single point of contact and escalation for the service, which is typically supported by multiple applications, enabling services and technology domains. This role is accountable for the current and future health and well-being of the overarching service which may be hosted for operating in multiple countries and ensuring service expectations are consistently met.
• Build and maintain effective working relationships with IT all colleagues and business partners to deliver the outcome desired by customer/consumers of the service without the complications or managing the project or the technology service.
• Drive appropriate investment decisions the right balance of RtB and CtB activities for the services in scope, including service ever-greeting, IT capabilities reviews and regularity compliance.
• Actively engage with technology service owners to ensure their accountabilities are fulfilled, notably performance against technology service agreement (e.g. Operational level agreement OLA ).
• Proactively seek opportunities to fully utilize managed applications supporting technology service to improve business operations.
• Understanding markets, regulations and end customers, understand the functional service industry in a commercial. Socio-political and economic terms for the relevant group of IT services.
• Analyse, interprets and communicates developments and changes in applications roadmap, group direction, market share, other marketplace changes and proactively act on conclusions.
• Builds rapport and mutual understanding to create and communicate long-term application management lifecycle, coordinating all services on-boarding / transition, operation as well as demise plans.
• The job holder will also continually reassess the operational risks associated with the owned technology service and inherent in the business, taking account of changing conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology raising and discussing concern to management in a timely manner.
Roles and Assignments:
-Line management and personal development of a team of highly skilled developers
-Managing the delivery of multiple complex simultaneous system development projects from design through to release
-Capable of understanding and contributing to the technical solution from design through to code level
-Define delivery phases of the project including activities, sub-activities, and milestones ensuring these are documented and used as the basis for the project event log, issues and risk log and any subsequent reporting
-Ensure awareness, involvement and support from the key stakeholders and participants by building strong project teams and maintaining robust communication on the project status throughout its life cycle
-Participate in reviews and meetings and provide updates on project progress
-Take responsibility for ensuring that risks and issues are identified and managed closely and drive all stakeholders to deliver on time and to the required quality standards
-Work closely with relevant teams internally to ensure alignment and coordination across operations as part of the seamless implementation of existing and new systems
-Contributing to post implementation reviews helping to demonstrate success or otherwise of projects
-Supporting project resource scheduling and department capacity planning
-Contribution to the definition of departmental and systems strategies and progression of any allocated objectives
-Ownership, development and management of allocated departmental processes
-Undertake small analysis projects in the form of consultancy
-Work on a wide range of projects involving the implementation of new and existing systems, solutions and processes
-Take responsibility for making key decisions to ensure the successful implementation of all initiatives
Roles and Assignments
- Undertaking early release definition and scope negotiation.
- Participate in Estimations and Projects Sizing
- Support and Assist the team technically
- Team Coaching
- Review Test cases developed by customer
- Conduct User Training
- Peer Review
- Prepare for Proof-of concepts
- Develop Demos Scenario
- Communicate Change Requests
- Communicate Maintenance and Support issues
- Collecting Customer feedback
- Evaluating and discussing Customer feedback
Roles and Assignments
- Participate in Estimations and Projects Sizing
- Prepare Work environment.
- Installation and configuration of the products individually or with Vendor
- Breakdown work products
- Presentation and Implementation of the products with Users
- First line of support for the product
- Unit Testing
- Testing
- Evaluate and Initiate Change Requests form
- Implement Proof-of-Concepts
- Prepare Operational Guide
- Analyze and solve raised cases during UAT and go-live
- Support users during UAT and go-liv
- Communicate Customer Feedback
- Prepare technical & business proposals
Roles and Assignments
- Starting from the pre-sales activities preparing demos and presentation materials to be presented.
- Analyze and design for customer requirements and create software solutions to
automate those requirements as applications, as well as supervising and coach the team through the process of Setting up and installing DMS products.
- Train and Coach Trainers among the implementation process and follow up all the project life till successfully roll out.
- Participating in Projects managements by follow up and maintain all the project cycle documentation, also participating on applying CMMI Level 3 & 4.
Roles and Assignments
- Participate in Estimations and Projects Sizing
- Generation security related policies, procedures & regulations.
- Maintaining security polices rules and regulations and reporting deviations.
- Documenting environment layout and architecture.
- Managing system changes from security prospective.
- Preparation of environment risk assessments.
- Auditing system’s security parameters and access rights.
- Auditing system access & activity logs.
- Managing storage space and daily cleanup on Production, Backup, Test & disaster recovery machines.
- Managing user accounts on Production, Backup, Test & Disaster recovery machines.
Roles and Assignments
- Analyze and design for customer requirements and create software solutions to automate those requirements as applications, as well as supervising the process of developing, testing and evolution of those applications.
- Supports, develops training schedules and ensures that subordinates perform duties in accordance with corporate policies and industry standards. Also analyzes the performance of machinery or operating equipment, reviews product designs and repairs or troubleshoots manufacturing equipment.
- Analyze and design subsystem and integrations with the different core banking systems such as BMIS “Banking Management information System”, Midas “Misys System” and Midas Capity “Misys System”
Graduate with Good Degree