Blackboard Technical Support and System Manager
Group of King Abdulaziz Moodle School - Tabuk Province https://kamstabuk.blackboard.com
Total des années d'expérience :23 years, 8 Mois
- Total Quality Management (TQM) strategy and organizational characteristics representative.
- Responsible for create batch file for create classes and link every class with there students and instructors with curriculum for every subject .
- Responsible for Define privileges for instructor s or admin Example (Guest-Facilitator - Grader - course builder -teaching assistant - instructor)
- check tickets and make sure they are free of errors in automated follow .
- Manage O.S.Ticket for Blackboard support.
- Support end users online via O.S. Ticket & Phone&whatsapp and email
- Manage Collaborate Original & Ultra Experience on Blackboard (LMS).
- Create and modify the Instructor & Student's Guides for Blackboard (Learn - Collaborate - Mobile) and create video guide for common question and inquiry .
- Manage Training for Students & Instructors members individually and in groups on the use of Blackboard learning management system(LMS).
- Provide training to Students & Instructor individually and in groups on the use of the current course management system and other software utilized for online classes.
- Provides technical support and assistance to students, Instructors members, and others.
- Produce documentation and movie tutorials That enhance the motivation of online learning.
- Troubleshoot problem regards any report and discover Solutions for it like delay attendance, track log for instructor or student , join live classes to check quality for learning and if student absent how to let him take same exam without affect other grade for his Colleague.
• Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
• Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
• Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
• Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
• Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
• Accomplishes quality assurance human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
• Meets quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
• Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
• Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
• Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
Internet Technical Support
"Nature of work "
•Tier 2 & clerical follow up team (communicate with other sections and escalate critical issues affect our “SLA” ).
•Floor Assistant (Assist Tier1 query and receive supervisor calls from customers).
•Ensure that SLAs and objectives are achieved.
•Monitor issues / incidents to ensure resolution in a timely manner with the least impact on operations.
Monitor the effectiveness and quality of service desk activities against set standards.
•Responsible for shift schedule to include: work station assignments/rotations, employee training.
•Measure and report on Service Desk performance on periodic bases.
•Managing the team’s relationship with 2nd line support units.
•Contribute to the development and implementation of Service Desk Process and Procedures.
Identify best practices in service desk management through continuous improvement initiatives.
•Ensure the compliance of knowledge management and data capture processes in regards to service desk activities
•Troubleshoot areas of poor performance in order to indentify effective solutions to resolve issues in the long and short terms
•Ensure the maximum Customer Satisfaction by providing high quality technical and non-technical support to all the subscribers of Etisalat.
•Online technical support to both Business and Home internet users for troubleshooting with various types for CPE’s and all types of Internet Connections Like “IWAN - WIMAX - IP CONNECT - ADSL - Cable Modem - GPONE “
•Support maintenance options for LAN and WAN networks & domain name and web hosting.
•Escalating technical problems in Etisalat Network and Customer premises to the concerned departments and make the necessary follow-ups to provide appropriate solutions in a timely manner
•Providing full support to any sales enquires & provisioning issues related to Etisalat Internet services
ICDL Trainer
ORACLE ACademy Instructor
Network & software Technecal support
Computer Network - Computer Training - Computer Maintenance
Computer Network - Computer Training - Computer Maintenance
Pre-Masters
Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.