Call Center Operations Manager
Mena Business Services
Total years of experience :24 years, 0 months
Call Center - Operations Manager who is handling the responsibilities of managing Saudi Aramco outsource Contact Center - IT Help Desk (Day to day) operations.
- responsible of all Training related process: the annual training schedule development, develop and implement the training strategy, Develop and review Training packages to meet company requirement.
During this period I managed medium to large sized projects related with training delivery to different multi-national and national organizations. Most of the training assignments involved heavily the customer support and service management.
Handling Various Projects at Saudi Aramco:
- Training and Quality Monitoring Project
- Quality Assurance and Training Project
- Internal Process Audit and Control Project
- Strategic Development