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Mohammed Kaware, Call Center Operations Manager

Mohammed Kaware

Call Center Operations Manager

Mena Business Services

Location
Saudi Arabia - Eastern Province
Education
Bachelor's degree, Computer Science
Experience
24 years, 0 months

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Work Experience

Total years of experience :24 years, 0 months

Call Center Operations Manager at Mena Business Services
  • Saudi Arabia - Eastern Province
  • My current job since January 2011

Call Center - Operations Manager who is handling the responsibilities of managing Saudi Aramco outsource Contact Center - IT Help Desk (Day to day) operations.

Help Desk Institute Site Certification Consultant at MENA Business Services (MBS)
  • Other
  • June 2010 to December 2010
Training and Customer Service Manager at RMZ Business Services
  • Other
  • July 2007 to September 2009

- responsible of all Training related process: the annual training schedule development, develop and implement the training strategy, Develop and review Training packages to meet company requirement.

During this period I managed medium to large sized projects related with training delivery to different multi-national and national organizations. Most of the training assignments involved heavily the customer support and service management.

Training and Quality Monitoring Group Leader at RMZ
  • Saudi Arabia - Khobar
  • March 2003 to August 2007

Handling Various Projects at Saudi Aramco:
- Training and Quality Monitoring Project
- Quality Assurance and Training Project
- Internal Process Audit and Control Project
- Strategic Development

Education

Bachelor's degree, Computer Science
  • at Al-Zaytoonah Jordinian University
  • June 2000
Diploma, Faculty of Engineering
  • at Al-Ahliya Amman University
  • June 1997

Specialties & Skills

Training
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Customer Service
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Call
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Call Center
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Microsoft Office
+Endorse 0
Data Base Design
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Planning and Quality Assurance
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Microsoft Operating Systems
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Languages

Arabic
Expert
English
Expert

Training and Certifications

 MCSE - Microsoft Certified System Engineer 2003. (Certificate)
Valid Until:
January 9999
 IT Service Management (ITIL Foundation Certified). (Certificate)
Valid Until:
January 9999
 Help Desk Institute’s Analyst’s Accredited Trainer. (Certificate)
Valid Until:
January 9999
 Help Desk Institute’s Manager’s Accredited Trainer (Certificate)
Valid Until:
January 9999
 Help Desk Institute’s Manager’s certified with the mastery level. (Certificate)
Valid Until:
January 9999

Hobbies

  • Swimming, horseback riding and Hunting