Customer Service Manager
Group 5
Total years of experience :2 years, 7 months
Responding to issues such as service inquiries, problem resolution and retaining customer accounts
Relaying information in a concise and clear manner.
Managing customer expectations.
Building customer relationships and loyalty.
Quickly researching and investigating issues that concern a customer.
Managing customer service teams, processes, and policies.
Conducting visual observations of how staff speaks to customers.
Allocating staff resources.
Coaching and developing team members.
Promoting products and services.
Completed subjects equivalent to Bachelors of Accounting from Central Queensland University, Sydney, Australia.