Associate Director Operations
Alrebal Alkhalejy Est. for Construction
Total years of experience :28 years, 2 Months
- Ensure that projects are completed
- Managing day-to-day operations
- Managing the budget
- Monitoring industry trends and new developments in the field
- Reviewing and editing scripts, proposals & other materials
- Developing long-term strategies
- Managing contracts and negotiations with outside vendors
- Developing program, policy & procedure
-Responsible for overall company satisfaction
-Improve customers services experience
-Create customers engagement and facilitate service growth
-Develop company services policy
-Implement and monitor SLAs with all departments and vendors
-Effectively handle all complaints received from different channels
-Receive, attend and follow up in customers inquiries
-Insure that all team members acquire the appropriate support and training
-Achieve positively to the business strategy and work
-Establish and develop call center and customer care system
-Insure that all staff are aware of the risk management and compliance requirements
-Responsible for overall company satisfaction
-Improve customers services experience
-Create customers engagement and facilitate service growth
-Develop company services policy
-Implement and monitor SLAs with all departments and vendors
-Effectively handle all complaints received from different channels
-Receive, attend and follow up in customers inquiries
-Insure that all team members acquire the appropriate support and training
-Achieve positively to the business strategy and work
-Establish and develop call center and customer care system
-Insure that all staff are aware of the risk management and compliance requirements
-Following up on the collection of the monthly contributions
Train Administration & Soft Skills to Companies Employees
-Providing the branches with any opportunities.
-Ensure policies and procedures are communicated and followed.
-Building a favorable company image.
-Helping in resolve problems and complaints as they arise
-Guide branches teams to achieve better sales and penetrate properly their area
-Supervision of the direct sales program.
-Arranging for a merchandising and promotional activity.
-Daily manage branches via reports and follow ups
-Placing expenses, customer discounts, and pricing to maintain profit levels.
-Updating the branches with the products knowledge.
-Insure that the branches understand the products applications.
-Assign and directs all work performed in the branches and supervises all areas of operation in accordance with established company.
-Creates a culture and a team that works together to meet customer needs and achieve desired results.
-Periodically evaluates the performance of branch personnel, develop goals and objectives.
-Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.
-Periodic branches managers meetings.
-Complete and submit in a timely manner all necessary paperwork regarding personnel, accounting, accounts payable, etc.
-Manages workflow to assist staff in balancing priorities.
-Ensuring that all work is accomplished with an appropriate sense of urgency.
-Coordinate annual inventory and manage branches inventory status
-Ensures facility is maintained
-Providing an emergency plan if needed.
- Providing the branches with any opportunities.
- Ensure policies and procedures are communicated and - followed.
- Building a favorable company image.
- Helping in resolve problems and complaints as they arise
- Guide branches teams to achieve better sales and penetrate properly their area
- Supervision of the direct sales program.
- Arranging for a merchandising and promotional activity.
- Daily manage branches via reports and follow ups
- Placing expenses, customer discounts, and pricing to maintain profit levels.
- Updating the branches with the products knowledge.
- Insure that the branches understand the products applications.
- Assign and directs all work performed in the branches and supervises all areas of operation in accordance with established company.
- Creates a culture and a team that works together to meet customer needs and achieve desired results.
- Periodically evaluates the performance of branch personnel, -develop goals and objectives.
- Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.
- Formulate, direct and coordinate Marketing activities and policies to promote services.
- Identify, develop or evaluate marketing strategy, based on knowledge of establishment objectives, Marketing characteristics, cost and markup factors
- Direct the hiring, training, performance evaluation of marketing and sales staff of their daily activities
- Evaluate the financial aspects of the services development
- Develop pricing strategies, balancing the hospital objectives and customers satisfactions
- Initiate marketing research studies
- Forecasting & strategic planning to ensure the sales and profitability of services
- Participating in hospital committee functions as assigned
- Effectively interacts with various levels of managements
- Recommend modifications to services processes
- Managing the promotional activities
- Interacting with media and press
- Organizing symposiums, conferences and medical lectures
- Working on promoting the company services to offer its services to new customers and making deals for new projects
- Running the new business with the best experience
- Preparing the offers and the contracts
- Hiring the capable people
- Coordinating between the owners and the representatives
- Following up on business and payments
- Setting up the plans
- Following up with the marketing companies for the business use
- Getting the best price from the maintenance, cleanliness and security providers.
- Periodic visits for the existing projects
- Periodic reports
- Staff evaluation
- Following up on collections for housing in a timely manner
- Sharing best practices found in the most successful branches
- Negotiating with mortgage lenders and banks to get the best response times for the branches
- Generating a weekly cash flow programs
- Pushing sales and housing areas so that they deliver the raw materials needed for clients and housing developments
- Following up on all processes and sub processes
- Establishing rules and procedures for promotion and publicity expenses in branches
- Complying with budgets in accordance to commitment to sales force
- Establishing rules, parameters, and sales policies to start the sales process.
- Looking after the community service in each project by applying the best solutions via the social responsibility
- Handled Marketing materials & Marketing research
- Credit Facilities study regarding trade finance, letter of guarantee & letter of credit
- Customers ( Small Establishments - 20 million SR sales per year ) Acquisition
- Offer Financial advisory services
- Maintaining clients portfolio
- Clients Debts Collection
- Meet ongoing customer service needs & requirements to ensuring full satisfaction
- Complying with all bank regulatory and procedures.
- Maintaining all client data regarding inquiries and complaints in the system for account planning and development
- Promote teamwork with peers & and other NCB partners
- Networking with other NCB customer support units
- Lead and manage service delivery for our client
- Set and agree quality standards in terms of processing times, response time and issue resolution.
- Prepare quality policies and procedures for the department and communicate to all relevant employees
- Champion understanding of our customers base through reviewing feedback on service quality, take appropriate action and communicate to the concern individuals.
- Investigate and address all significant customer complaint and quality services issues
- Customers' management.
- Customers' satisfaction.
- Communicate with customers, management, internal departments and vendors to coordinate overall marketing effort in accordance with corporate goals.
- Managing government sector payroll business.
- Sales plan arrangement.
- Supporting payroll sales.
- Managing direct sales to sell inside the employers' locations during any event.
- Conducted a regular branch visits to better understanding front office & customers' behavior toward the products' features & criteria.
- Business alignment with research department to focus on certain segments.
- Developed salary transfer process to ease payroll shifting to NCB.
- Participated in credit operation & legal matters.
- Developed below the line (BTL) sub-major promotions to different sectors.
- Specified & aligned business objectives for all above the line (ATL) campaigns in relation with the business customers.
- Managing the Wessam (Upscale) gifts program.
- Managing all Al Wessam (Upscale) customers coding.
- Managing all Al Wessam (Upscale) internal process.
- Periodic lecturing of new recruits about Al Wessam program.
- Planning, developing and executing of various projects
- Recuring meetings with branch mangers to find out what is the wessam customers problems & needs
- Developing quarterly special offers for Al Wessam (upscale) customers.
- Working and aligning with agency on media and
co-coordinating advertising campaigns.
- Organizing and executing of exhibitions and some Wessam conferences
Studies on how to develop saudi football System by using an internet, magazines, news papers, research etc...
Managing teamwork.
Communicating with other departments and branches to ensure prompt and solved customer complaints.
Solving all customer complaints by phone (Toll Free).
Providing companies with facilities by making a credit studies.
- Conducting the maintenance of siemens equipments in all the saudi hospitals.
- Installing siemens equipments in hospitals.
Sales Representative in fitaihi center during summer of 89, 90 & 91. Selling crystals, gifts, wedding candies & dinner sets.
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Trainers performance development ( 6 certificates from / European College, European Training Institute, Global NLP Training & Consulting Community , The American Board of Neuro -Linguistic Programming, Self Development & Development Training Attendance Certificate )
Using microsoft excell equations for business decision
i am a bio medical engineer
Study & Practice in : 1 – Comprehension of Spoken & Written English 2 – Vocabulary & Grammatical Structure 3 – Conversational Skills 4 – Pronunciation & Intonation
Speech, Grammer & Talking
Speech, Grammer & Talking