auto service adviser
abdul-mohsen abdul-aziz al-babtain
Total years of experience :22 years, 3 Months
Booking appointment for our customer
Determin if the car was in warranty or out of warranty
Open repair order job based on carredge and dms titan
Review file order authorized service center in terms of vin no _delivery date
Identify parts if they are secure or misuse service review
WORK warranty claims cbu after WORK in WORK shop and authorized service center
Order parts that were paid and tag numbers for every piecr vin no_repair date_claim no
Sort job cardd warranty after doing aspecial store claims
WORK scrapping parts warranty
receive customer orders and convert them to restaurant,
as well as receiving customer complaints and follow up,
resolution, member of team, telemarkting
Receiving all customer question and inquiries through the phone
Opening maintenance request for the customer items.
Providing performance of out reach duties to support showrooms
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-Checks and receives store produce delivers.
-Distributes the deliveries to the department heads and / or merchandiser, for displays in the selling area
-Sorts out damaged / dental items from the delivers for immediate return to suppliers.
-Verifies discounts, costs, packaging, description of the items prior to encoding.
-Encodes all invoices of received items into system.
-Prepares report for all received and returned invoices to be submitted Mis.
-Performs after delegated tasks by the superior, like receiving and delivery unit
(RDU) cleanliness, and all documents must be kept secured prior to end.
-Maintaining the highest customer's service.
-Understands and meet customer's needs and requirements.
-Provides performance of out reach duties to support store sales.
-Demonstrates and articulate customer advanced product features and
benefits which may involve technical descriptions of products and the way they
may be used.
Issuing sales invoices, (cash / credit cards) to the customers.
Preparing daily income report of cash customers
Preparing daily cash sales report (Cash sales / Credit card sales)
Attend all customers queries.
- Issuing sales invoices, (cash / credit cards) to the customers.
- Preparing daily income report of cash customers
- Preparing daily cash sales report (Cash sales / Credit card sales)
- Attend all customers queries.
Accumulative Grade: Good