Director, Technology & Innovation
SAED GROUP
Total years of experience :19 years, 2 months
Key Achievements
➢As a member of SAED Group Executive team reporting directly to the Group Managing Director, played a crucial role in assessing decisions on strategic growth initiatives, innovative product direction, and group procedures and policies.
➢Spearheaded the complete digital transformation of SAED Group's Accounts Receivable function, resulting in the full automation of invoices generation and settlements, reducing the cycle time from 15 days to just 4 hours, leading to significant improvements in cash flow, sustainability, and financial savings of 15 FTEs.
➢Transformed SAED Group into an innovative, online powerhouse by championing the Digital-First Strategy and implementing a Single Platform for all products and services, providing customers with a streamlined, online experience from start to finish .
➢Transformed SAED Retail into a market leader by spearheading the development and launch of a state-of-the-art e commerce platform. Achieved impressive sales growth of 40% and reduced costs by 70% through strategic planning and innovative implementation. Elevated market share by 15% and established a new industry standard, cementing SAED Retail's position as a top competitor in the market.
➢Developed and launched Genesys Cloud Plus, a Cloud-based Contact Center system with cutting-edge features and digital integrations, improving customer service and increasing agent capacity to over 1000 .
➢Successfully implemented SAED's Paperless Strategy through the integration of digital signatures with the Saudi National Center for Digital Certification (NCDC), improving operational efficiency, lowering costs, and contributing to a sustainable future .
➢Crafted an innovative Invoices Dispute Management System, revolutionizing the Customer Experience by elevating satisfaction from 25% to an exceptional 90%, boosting loyalty and engagement .
➢Streamlined the compliance process of Government Relations operations by automating key functions, resulting in 100% adherence to regulations with zero manual intervention .
➢Revolutionized payroll operations for SAED Group's 10, 000+ employees by fully automating and streamlining processes, resulting in 100% robotization and driving SAED Group's Noise-Free Operation Strategy, positioning it for sustainable growth in the digital age .
➢Led the development of SAED Labors App, transforming Full labors operations and enhancing productivity, leading to a significant increase in overall business efficiency.
Key Achievements
➢Led the ECA e-GOVERNMENT PROGRAM, an Innovative initiative funded by YASSER that transformed the way government services were delivered.
➢Achieved the ambitious goal of 60x24x7 concept, reengineering targeted services and developing performance measuremen KPIs for continuous monitoring and measurement.
➢Built and deployed an advanced E-Services Platform, enabling the provision of 50 Essential Services across all ECA functional verticals, including Master planning, Real-estate management, Municipality, business, and individual service.
➢Championed the implementation of the CAFF Platform, empowering investors to develop their businesses with sustainable and effective systems, elevating the competitive value of economic cities .
➢Revolutionized the way business-related activities and services are managed through efficient data management and service tracking .
➢Provided investors with a clear picture of their business activities through timely reporting, quality output, and historical records, ensuring complete client satisfaction with faster and better service delivery.
Key Achievements
➢ Transformed the HR department with an innovative Employee Self-Service (ESS) system, streamlining tasks and providing employees with 24/7 access to their personal data. The integration of personnel, payroll, and HR data resulted in significant time and labor savings, while reducing the need for HR personnel or management involvement. This achievement increased efficiency and productivity, setting a new standard for HR operations.
➢ Spearheaded the end-to-end development and support of Enterprise-Level software solutions, adhering to strict architectural, security, and code quality guidelines, resulting in highly performant, scalable, and sustainable applications .
➢ Led a fast-paced project team, utilizing Agile Project Management methodologies to deliver high-quality results on time and within budget .
➢ Designed, developed, and deployed a variety of applications, including Desktop, Web, and Windows Services, as well as Web APIs .
➢ Acted as a senior mentor to other developers, conducting Code Reviews and providing guidance to ensure optimal performance and maintainable code .
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