Operation Manager
Futures Learning Systems
Total years of experience :12 years, 0 months
Operation Manager
Unimaster Shipping Company ( Marine Supply) Suez, Egypt September 2012 - Present
IT Consultant | Projects Lead
• Managing Several VIS Systems to track Vassal across world.
• Developing new business opportunities.
• Head of IT Department.
• Supporting business development and sales activities.
• Build business relation with Vessel Management / Owner Companies.
• Manage Supplying and Catering Team in all Egyptian Port.
Fidelity - Banking and Financial Solutions - Damascus, SYRIA January 2012 - July 2012
Project Manager
• Real Estate Bank (Government Sector) 125 ATMs Implementation Project (2.5 million USD and 25 team member)
• Supply and Implement contract for 125 NCR ATMs (Selfserv 34, 32, 22) within 6 months.
• Led a change management process to ensure effective communications between team members.
• Managing project team and 3rd parties to ensure timely delivery.
• Adhere to deadlines/SLA agreements (On-time delivery, customer service, and quality of execution are key
performance requirements)
• Directed and managed project development and defined project scope, resources, high level WBS, initial project
schedule, and milestones, goals and deliverables in collaboration with senior management and stakeholders.
• Facilitated and managed team and customer meetings effectively and communicated relevant project information to superiors.
Head of Network and Infrastructure Unit
• Manage and Supervise the Infrastructure Resources, Infrastructure Projects Implementation, Maintaining and
Supporting Bank Network.
• Support Users and supply the Bank with state of the art Infrastructure to run the Banking Applications and Services with High Level of Security, Performance and availability.
• Set-up Policies, Standards, Procedures and Change request Forms for all Infrastructure components include Network
Equipment's, Data Center Cabling and Patch Panels, PCs, Servers, and Peripherals.
• Monitor IT Projects, extend support, coordinate with stakeholders, ensure projects managers' practices compliance with IT department set of standards and guidelines during the project life cycle and keep eyes on risks and issues
related to the projects portfolio.
• Provides Technical Consultancy to CXO's, and Board of Director.
• Staff performance motivation evaluation and reporting.
• Manage Service Delivery Team.
• Set and Review the staff task activity status.
• Supervise Outsourced Team and Follow-up Agreements with Vendors and Third Parties according to the Contacted
Service Level Agreements - SLA.
• Using ManageEngine ServiceDesk to manage Change, Incident and Problem Management.
• Lead Cisco Unified Communications Manager Project in Head Office and Cisco Unified Communications Express in
IBTF Branches.
• Lead Disaster Recovery Site Project.
• Lead Off-Site ATMs Connection Project based on 3G/GPRS Network.
• Lead BOSCH IP Surveillance System Project include Central Control Room connecting with all Bank branches.
• Designing, Installing and Managing Cisco Layer 2 Switching, VLANs, Spanning Tree Protocols, Trunk and Multilayer
Switching (6500 VSS, 3570, 2950)
• Designing, Installing and Managing WAN Connection: PPP, ISDN (BRI & PRI), 3G, GPRS, EDGE and DSL Leased Lines.
• Managing Security Appliances: Cisco PIX/ASA Firewalls and Juniper SSG Firewalls.
• Supporting, Operating and maintaining the following Systems: Banking Applications (Swift, SMS & Internet Banking and Core Banking system)
• Install and supporting PC's, Workstations, Printers, Q-Systems and other Bank office devices.
• Designing, Installing and Managing LAN, WLAN and WAN Networks.
• Design and Install and Maintain Windows 2000 & 2003 Network Environment.
• Install and Maintain HP Servers G3-G4 (ML370-ML330-ML310-DL360-DL320)
• First level of support for ATM Machines (NCR and BankIT)
• Installing and Designing Data Centers: Communication and Server Cabinets.
• Install & Maintain Telindus and Patton Communication Modems ( SDSL, SHDSL, G703 and V.35)
• Network Cabling Termination, Leased Lines and Phone Lines into Patch Panels and communication Cabinets.
• Supporting Bosch CCTV, IP Surveillance Systems and PBX Systems.
Syrian Arab Company for Tourist Establishments - Damascus, Syria 2002 - 2005
Electronic Archiving Project Supervisor
• Established and supervised an Electronic Archiving Documents System Project.
• Administrating and Maintaining related project equipment's (Servers, Storage, Network and backup media)
• Associate Degree in Applied Computer Science - Center for Degree Studies - USA, 2004, Grade: 2.95 GPA Very Good.
• Bachelor Degree in Business Administration - Petra University - Jordan, 2001, Grade: 2.94 GPA Very Good.