IT Support Officer
Kuwait Drilling Fluids & Oil Services S.A.K.C
Total years of experience :15 years, 9 months
• Domain joining & setup O365 office Outlook Active Sync for all users etc. & sharing mailboxes and one drive / Microsoft teams / ERP connectivity as required.
• Providing Technical support to end users and Rigs users & Remote support to project sites.
• Setup & maintain Synology backup and restoration Backup & Restore wizard as required for critical users.
• Installation of windows and using Acronics True Image, and setup n/w drives with appropriate rights.
• Troubleshooting LAN issues and connectivity problems.
• Configuration of system as per the checklist after formatting system.
• Diagnose hardware and software problems and replace defective components.
• Install and Upgrade Hardware and software. And assembling systems.
• Implementing Disk Quota and setting warning levels.
• Taking care of Event logs and rectifying the problem.
• Structural diagram and cable layout of hole network.
• Administration of User Accounts and mailbox, Group’s policy, and Security.
• Responsible for administration and troubleshooting of Windows 2012, 2016 servers.
• Experience in JUNIPER SSG-140 Firewall & Monitoring & maintain Traffic & Web Filtering and Apply Policies etc.
• Monitoring & maintain DC & Exchange 2010, and vCenter-Srv and VMware ESX Servers 6.5.
• Experience in Veeam Backup & Replication. v8.0.
• Experience in OpManager. V9.4 manage engine for network monitoring.
• Experience in HiPath 3000 Manager (PABX Telephone exchange) and TA100 Pro (time attendance)
• Experience in Trend Micro Antivirus Servers. & FTP servers etc.
• Experience in Symantec Messaging Gateway (Bright mail v10.5) maintain Queues and spam queues and blocking spam addresses arrest, audit logs.
• Installing and Supporting TA100Pro Time Management Application. and HiPath 3000 Manager (PABX system)
• Other duties may be assigned.
Studied in Commerce and Economics and science.
’s degree
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