Mohammed Taqieddin

Worked for Arab Bank PLC as an Assistant HR Manager - HRMS Department. My main objective is to manage and ensure successful delivery and implementation of the Oracle Cloud Project.

I started my journey with Arab Bank on June 2011. I have the below experiences:

**Global Performance Management Department (Four cycles). My duties included but were not limited to:

• Maintaining an effective Performance Management System that measures AB employees' performance levels (around 6200 employees).

• Implementing scorecard initiatives (Balanced Scorecard) for all Arab Bank’s employees in Jordan and other countries (AB PLC: UAE, Bahrain, Qatar, Palestine, Egypt, Algeria, Yemen, Morocco, Lebanon and Singapore).

• Ensuring that the cycle of Performance Management is progressing smoothly and correctly throughout its implementation which spans for the whole year and take corrective actions when needed.

**Global Organization Design and Manpower planning Department. My duties included but were not limited to:

• Forecast Human Resources requirements by initiating head count gaps analysis.

• Update the Organizational Designs (ODs), Job Descriptions (JDs), and job families for designated functions, and provide support to Jordan and all AB PLC regarding these issues.

• Perform job evaluation and re-evaluation reviews for existing jobs and new jobs to reflect any changes in the job accountabilities or the organization design.

**Global Learning and Development Department. My duties include but are not limited to:

• Extend support to the training function in all countries to ensure proper and smooth implementation of their training plan.

• Ensure that Business- related training needs, requirements, and queries are met in an effective manner.

• Ensure that proper arrangements are made with internal and external trainers / training centre staff to ensure that all requirements are available and met before program commencement (equipment required, training material, room layout, etc)

**Worked as a Performance Management and Evaluation Consultant at Oman Arab Bank for one month; December 2015, as the cycle was coming to an end and OAB needed dire assistance in managing and conducting the Performance Evaluation.

**Achievements:
• Rated as a Top Performer for the years 2012, 2013, 2014 & 2015.

• Promoted to the next grade level three times.

• Received a Thank you/ an appreciation letter from Oman Arab Bank's Top Management for my dedication and efforts put to ensure the success of 2015’s Performance Evaluation exercise.

I worked for Oman Air as a Reservation and Ticketing Supervisor/ Station Supervisor for six months starting November 2010. My duties included but were not limited to:

• Preparing reports to the management that serve in increasing the revenue of the station and increasing our sales.

• Leading, training and developing the staff to achieve the highest level of performance.

• Supervising staff daily activities and creating a cordial working atmosphere to increase their productivity. In addition to motivating staff by recommending rewards according to their performance.

I worked for Saudi Arabian Airlines / Extensya as a Customer Service Representative (CSR) for 17 months starting June 2009. Based on my skills and distinguished performance, I was promoted to a Senior CSR and later on to a Super CSR/ Acting Team-Leader. My responsibilities in the later position included:

• Preparing and giving refreshment training sessions to CSRs in order to constantly keep their knowledge and understanding up-to-date.

• Building excellent rapport with clients and team members (35 customer service representatives) and conducting team meetings to discuss and follow up on all work- related issues.

• Preparing reports reflecting Service Level and CSRs' productivity along with their KPIs in order to pinpoint their strengths and weaknesses and be able to monitor and follow up on them.

• Following up on the account with Amman and London stations and executing all the needed correspondences with all related parties and ensuring that all work processes are running smoothly.

I worked for Al-Allaf Industrial establishment as a Shift/ Attendance Supervisor for 1 year starting June 2008. I was responsible for shift schedule and rotations, reporting and keeping track of staff attendance records, meeting shift production goals while ensuring a safe work area and completing all related paper- work.

I Worked for the Jordan Ahli Bank as a Customer Service Officer for six months starting November 2007 during which I was in charge of cash registers at different branches in the capital city Amman including Ahli City Mall, Ahli Um-Othaina, Ahli Sweifieh-Wakalat and Ahli Chamber of Industry branch offices. As a CSO at these branches I was well familiarized with various clients, accounts and banking activities.