IT Manager
Hemaya Security Services
Total years of experience :5 years, 6 Months
Hemaya Security Services pioneers in delivering security services across UAE, its strategy is based on using modern standards with the most advance methodologies in parallel with the country national security strategy.
Accomplishments:
• Spearheaded day-to-day IT operations to successfully deliver critical IT projects including applications, infrastructure and data services for a semi government company with multi departments, including Operation, HR, Financial and Support Services.
• Directed all phases of application development with strict adherence to the System Development Life Cycle (SDLC) and architecture standards.
• Exhibited expertise in planning, developing, and implementing information solutions with business impact.
• Successfully introduced SCRUM framework, empowered teams for delivery of successful outcomes in complicated technical and non-technical projects.
• Executed and implemented IT Projects with total accountability for timely delivery.
Key Responsibilities:
• Establishing the company’s technical vision, aligning IT goals Vs business goals, designing and implementing IT frameworks and leading all aspects of the company’s technological development.
• Driving technical innovation to accelerate high-quality IT service delivery including enterprise application development including Analytical CCTV, systems integration and infrastructure operation such LG IP CCTV system and implementing wide range of application such as Oracle ERP Business suites.
• Defining annual IT requirements for new programs and strategic enhancements. Assessing the technology architecture, analyzing system gaps as well as business, application, database and network environment and implement a new technology roadmap to meet future needs.
• Directing infrastructure projects, delineating project objectives, establishing milestones, monitoring adherence to master plans/schedules, as well as identifying and allocating resources to ensure project completion as per established plans.
• Accountable for Level-2 escalations & complex troubleshooting of networks, end user devices and applications. Ensured service is delivery as per the Service level agreements.
• Establishing and managing the capability to prevent, detect, mitigate and recover from information incidents to minimize business impact. Assessing IT incidents and sharing Root Cause Analysis (RCA) with relevant department.
• Compiling and communicating project status reports to the project stakeholders with recommendations to mitigate/ eliminate the vulnerabilities. Periodically reviewing performance with the management during on-going phase.
• Chairing weekly Ops review meeting with departments to identify gaps and take corrective action. Motivating teams to build solutions according to the road map to reach the desired vision.
Key Projects to Credit:
• Direct off hosted Purchasing and warehousing Oracle ERP.
• Direct off hosted HRMS and Finance Oracle ERP.
• Established online recruitment application complementing the current HRMS ERP system.
• Developed voice services system.
• Established IOS application to conduct compliance activities across duty posts.
Bowling City is a leading entertainment group in the UAE, with the largest number of bowling lanes in the country.
Key Responsibilities:
• Presided over the branch's day-to-day operations, identified, targeted and focused resources whilst enhancing operations, business development and service delivery.
• Established and implemented plans for smooth operations, conducted analysis of all processes with the aim of optimizing operations resources.
• Supported business strategy development, ensured all components of business plan are developed and directed at meeting forecasted goals and objectives.
• Assessed current or future customer and business needs monitored feedback from clients and cross-functional employees to measure satisfaction with services and develop plans to sustain service improvement initiatives.
• Established the operation budget and forecasts, developed yearly operational timelines for implementation. Managed changes, generate forecasts, developed and monitored metrics to measure success.
• Liaised with General Management for development of strategic plans for daily operational activity.
• Tracked monthly performance against set targets and undertook measures to eliminate variances; evaluated financial results and budget goals, and streamlined operational error resolution.
• Identified capability gaps and facilitated development of training programs to facilitate staff empowerment and self-sufficiency.
Key Responsibilities:
• Delivered technical leadership to develop, maintain and enhance DVPE’s current IT solutions, ensured it met the organization's needs with respect to functionality, performance and reliability.
• Efficaciously improved the usability, design, content and conversion of company websites.
• Identified needs, evaluated solutions, and accomplished established goals through the development and deployment of advanced IT solutions.
• Streamlining processes, continually assessed adequacy of all processes and procedures and suggested alternatives that may serve the company vision better.
• Administered IT infrastructure planning and network enhancement, ensured network capacity can meet existing and future requirements. Upgraded IT infrastructure, formulated quality assurance standards and procedures, suggested new upgraded products for better performance and efficiency.
• Served as first point of contact for network failures, interacted with users to provide on-going support, performance tuning, troubleshooting and process improvements for diverse applications.
Academic Projects: • Final year project involved in developing a Java application system that enables communication between Zigbee wireless transceiver units with a computer. • Developed an online alumni system web interface for Queen Mary University of London, allowing students/graduates to search the yearbook for their friends and create their own profiles. • MEng project involved the design and building of the hardware and software aspects to effectively demonstrate relaying of RSS feeds onto an externally designed display unit. • Developed a Peer-to-Peer system as part of an Advance Network Programming project using Java, JavaScript, JSP and Servlets to be able search on a network of computers for mp3 files and then to send, receive and play them. • Created an online holiday resort website for a project based Software Engineering module in HTML and Java applets and using UML with IBM’s Rational Rose enterprise applications to document the construction of the system. • An Enterprise Management case study on China Telecom analyzing its micro and macro factors, marketing strategies over the last 18 months and also proposing marketing of a future product and strategic analysis tools, which will be used to recommend a business strategy for the next 18 months. • Applied in depth research skills by building a business case proposal in Product development by producing an innovative idea “Wireless Doctor” to develop a project plan, apply research market to investigate customer’s requirements and find possible strategic alliances.