Program Manager (IT Infrastructure)
Zero Octa Selective Sourcing Pvt. Ltd.(An Accelya Kale Group Company) (via Team Computers Pvt. Ltd.)
Total years of experience :25 years, 0 Months
• Heading the entire IT Operations of the current company's Enterprise Infrastructure spread across Mumbai, Goa, NZ, UK, and US.
• Manage the Helpdesk to provide better customer support and Lead technical team to Design/ Deploy and maintain the infrastructure
• Administrate the LAN/WAN in housed with Domain Server, Application Servers, Database Servers, Web Servers, Patch Updates Server, Switches, Firewalls, Security Solutions, Anti-spam and Anti-Virus Solutions, & Hardware's.
• Design and Deploy IT Process to manage the Helpdesk Support
• Planning the IT budget and monitor expenditures
• Asset and documentation Management
• Managing Information Security and deploy IT Policies
• Strategic planning with board VP
• Managing Internal audits and IT Hiring's
• Hardware and Software Procurement on the current and future business needs
• Systems and Network Administration Database Planning and management
• Vendor Management.
• Accountable for Account Management and new business from present Customers.
• Manage Annual Maintenance Contract & Staff Augmentation Service Contracts Customers.
• Regular Review Meetings with Customers for improving the Services.
• Coordination with internal team for closing Calls
• Regularly Feedback from Customers and improving for Satisfaction.
• Timely Renewals of Contracts before the expiry period,
• Generating Invoices & Follow-up for Payment Collection.
• Member Reporting 50, to understand their problems and help to solve.
• Customer Escalation.
• Accountable for completing sales objectives and general quality of service.
• Perform sales and marketing calls to reserve meetings with prospective clients.
• Build follow-up calls regularly until relationship is recognized.
• Calls and face-to-face visit prospective, new and presented customers to assist new business.
• Direct efforts to develop customer experience at the point of sales.
• Produced costs opportunities to support repeat sales.
• Present Daily, Weekly & Monthly Sales Report to Directors.
• Technical Support to Customers & handle Escalation.
• Accountable for Account Management and new business from present Customers.
• Manage Annual Maintenance Contract & Staff Augmentation Service Contracts Customers.
• Regular Review Meetings with Customers for improving the Services.
• Coordination with internal team for closing Calls
• Regularly Feedback from Customers and improving for Satisfaction.
• Timely Renewals of Contracts before the expiry period,
• Generating Invoices & Follow-up for Payment Collection.
• Member Reporting 50, to understand their problems and help to solve.
• Customer Escalation.
• Incident Management through Remote Troubleshooting
• Handling the Escalation.
• Telephonic Support to Remote Engineer as and when it is required.
• Technical trouble shooting for Desktops & Servers
• Daily / Weekly / Monthly Tracker
• Co-coordinating with Vendor to depute the engineer on site.
• Updating the status to all the AVP users of Fullerton India.
• Vendor Management.
• Maintenance & installation of Software under Windows 98, 2000, XP.
• Maintenance of 1 Win2003 SBS Server, 1 Win2003 Enterprise Server, 80 Desktop Computers, 10 Laptops, 4 Laser Printers.
• Administration of Win2003 SBS Server, Win2003 Enterprise Server, Windows XP & 98 Systems, ISA Server, MDaemon Mail server.
• Troubleshooting on Operating Systems Windows 98, 2000, XP, Win2003 SBS Server, Software’s, Microsoft Office (Word, Excel).
• Microsoft SQL Server Query Running, Database Editing, Modifying tables.
• Maintenance & installation of Software under Windows 98, 2000, XP.
• Maintenance of 1-Win2003 Server, 2-Win2000 Server, 3-WinNT Server, 1 Exchange Server.
• Database Backup of all Servers on DAT Drive with VERITAS Backup Software.
• 200 Desktop Computers, 12 Laser Printers, 10 Inkjet Printers.
• Administration of NT Servers, Win2000 Servers, Windows 95, 98 Systems.
• Troubleshooting on Operating Systems Windows 95, 98, 2000, XP, NT Servers, Win2000 Server, Software’s, Microsoft Office (Word, Excel).
• Involved in Installation of Network, Pear to Pear Network in Windows-95, 98, 2000, XP.
• Responsibility of handling client individually & solve their problems.
• Training & Helping Trainee Engineer in their pending calls.
• Troubleshooting on Operating Systems Windows 95, 98, NT, 2000, XP, Microsoft Office (Word, Excel).
• Installation of different type of Software’s under Windows Operating Systems, & Servers.
• Involved in Installation of Network (Novell -3.1x, 4.x, Windows-NT (Ver.4.0)
& Pear to Pear Network in Windows-95, 98, 2000, XP.
• Responsibility of handling client individually & solve their problems.
• Training & Helping Trainee Engineer in their pending calls.
• Troubleshooting on Operating Systems Windows 95, 98, NT, 2000, XP, Microsoft Office (Word, Excel).
• Installation of different type of Software’s under Windows Operating Systems, & Servers
• Maintenance & installation of Software under Windows95, 98, 2000, NT.
• Maintenance of around 175 Computers, 30 Dot Matrix Printers, 8 Inkjet Printers, 2-Novel 3.11, 1-Novel 4.11, 2-Windows NT Servers
• Administration of NT Servers, Novel Servers, Windows 95, 98 Systems.
• Troubleshooting on Operating Systems Windows 95, 98, 2000, XP, NT Servers, Software’s, Microsoft Office (Word, Excel).
