Senior Software Engineer
CapGemini India
Total years of experience :11 years, 4 months
• Hands on experience on Microsoft Azure Intune and Microsoft Intune (Classic portal).
• Hands on experience on Citrix XenMobile.
• Hands on experience on VMware Airwatch.
• Created location based group on Intune and XenMobile.
• Created Email policy for IOS devices as per client requirement.
• Created Compliance policy for all devices to get access to corporate email as per client requirement.
• Deploy application to user on clients demand. Testing mobile application on test device before deploying to end user.
• Deploy and test application in test environment and report the bugs with developer or client if any found.
• If new version of application available then upgrade on MDM console and check its functionalities whether it behave as per client requirement.
• Test latest OS release with the MDM environment for compatibility.
• Create Daily, Weekly, Monthly Reports and share with Higher-ups.
• Sharing the Mobility related documents/KB articles/Policies with peers on timely manner
• Performed server patching activity on all on-premise MDM servers on monthly basis
• Performed certificate renewal like APNs, SSL.
• Available Support end user by 24/7 and also work on call contact person if there is any need.
• Excellent troubleshooting skills of MDM End User related issues
• Follow up ITSM and SNOW ticket logged by Client for retirement /separation/ transfer of device.( such as iOS and Android)
• Supervise complaint ticketing system and follow timely resolution of all incidents through ITSM tool. (BMC Remedy 8.8 and SNOW)
• Handling escalated calls from Client and providing Technical Support to end-users
• Monitoring of MDM infrastructure (Daily health check for MDM server)
• Co-ordinate with customer on the issues, reports, alerts, Review with customer
• Good sense of customer satisfaction (Got many customer appreciation mails for resolving the issue on priority)
• Have knowledge of Active Directory, DNS & DHCP
• Basic knowledge of Oracle & SQL Database
• Installing and configuring computer hardware, operating systems and applications;
• Configuration and troubleshooting of mail clients Like Outlook;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Responsible for delivering troubleshooting support through Telephone, Remote (logmein, join me, Team viewer etc), Desk side visit and E-mail;
• Replacing parts as required;
• Following diagrams and written instructions to repair a fault or set up a system;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• Reviewing current systems;
• Presenting ideas for system improvements;
• Working closely with analysts, designers and staff;
• Producing detailed specifications and writing the programme codes;
• Testing the product in controlled, real situations before going live;
• Maintaining the systems once they are up and running.
Degree level Exam Year %Marks BSc I.T 2013 53.43 SECONDARY AND HIGHER SECONDARY EDUCATION Exam Year Board %Marks
HSC 2009 Mumbai 57.67
SSC 2007 Mumbai 62.00