Mohammed Sharif Ismail, Senior Software Engineer

Mohammed Sharif Ismail

Senior Software Engineer

CapGemini India

Location
India - Navi Mumbai
Education
Bachelor's degree, Bsc. I.T
Experience
11 years, 4 months

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Work Experience

Total years of experience :11 years, 4 months

Senior Software Engineer at CapGemini India
  • India - Navi Mumbai
  • My current job since May 2015

• Hands on experience on Microsoft Azure Intune and Microsoft Intune (Classic portal).
• Hands on experience on Citrix XenMobile.
• Hands on experience on VMware Airwatch.
• Created location based group on Intune and XenMobile.
• Created Email policy for IOS devices as per client requirement.
• Created Compliance policy for all devices to get access to corporate email as per client requirement.
• Deploy application to user on clients demand. Testing mobile application on test device before deploying to end user.
• Deploy and test application in test environment and report the bugs with developer or client if any found.
• If new version of application available then upgrade on MDM console and check its functionalities whether it behave as per client requirement.
• Test latest OS release with the MDM environment for compatibility.
• Create Daily, Weekly, Monthly Reports and share with Higher-ups.
• Sharing the Mobility related documents/KB articles/Policies with peers on timely manner
• Performed server patching activity on all on-premise MDM servers on monthly basis
• Performed certificate renewal like APNs, SSL.
• Available Support end user by 24/7 and also work on call contact person if there is any need.
• Excellent troubleshooting skills of MDM End User related issues
• Follow up ITSM and SNOW ticket logged by Client for retirement /separation/ transfer of device.( such as iOS and Android)
• Supervise complaint ticketing system and follow timely resolution of all incidents through ITSM tool. (BMC Remedy 8.8 and SNOW)
• Handling escalated calls from Client and providing Technical Support to end-users
• Monitoring of MDM infrastructure (Daily health check for MDM server)
• Co-ordinate with customer on the issues, reports, alerts, Review with customer
• Good sense of customer satisfaction (Got many customer appreciation mails for resolving the issue on priority)
• Have knowledge of Active Directory, DNS & DHCP
• Basic knowledge of Oracle & SQL Database

Admin Support at FivekNot Shipping Agencies Pvt. Ltd.
  • India - Navi Mumbai
  • August 2013 to April 2015

• Installing and configuring computer hardware, operating systems and applications;
• Configuration and troubleshooting of mail clients Like Outlook;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Responsible for delivering troubleshooting support through Telephone, Remote (logmein, join me, Team viewer etc), Desk side visit and E-mail;
• Replacing parts as required;
• Following diagrams and written instructions to repair a fault or set up a system;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.

Jr. Software Developer at ILM Innovative Solution Pvt. Ltd
  • India - Navi Mumbai
  • July 2012 to March 2013

• Reviewing current systems;
• Presenting ideas for system improvements;
• Working closely with analysts, designers and staff;
• Producing detailed specifications and writing the programme codes;
• Testing the product in controlled, real situations before going live;
• Maintaining the systems once they are up and running.

Education

Bachelor's degree, Bsc. I.T
  • at Mumbai University
  • October 2013
Bachelor's degree,
  • at SECONDARY AND HIGHER SECONDARY EDUCATION
  • January 2013

Degree level Exam Year %Marks BSc I.T 2013 53.43 SECONDARY AND HIGHER SECONDARY EDUCATION Exam Year Board %Marks

High school or equivalent,
  • January 2009

HSC 2009 Mumbai 57.67

High school or equivalent,
  • January 2007

SSC 2007 Mumbai 62.00

Specialties & Skills

Application Lifecycle Management
Software Lifecycle Management
Application Testing
Microsoft Intune
VMware Airwatch
Citrix XenMobile

Languages

English
Intermediate
Hindi
Intermediate
Tamil
Intermediate
Marathi
Intermediate

Training and Certifications

Diploma in Software Testing (Certificate)
Date Attended:
June 2013
Valid Until:
October 2013
VTSP - Mobility 2016 (Certificate)
VSP - Mobility 2016 (Certificate)
ITIL Foundation v2011 (Certificate)

Hobbies

  • Cricket
  • Chess
    Won 2nd prize in Inter-School competition.