President
Canadian Sudanese College
Total years of experience :25 years, 0 months
LPG & D2 filed
This position is responsible for managing all organization technologies and providing technology support and training. Primary duties include: analyzing systems and processes; maintaining workstations and networks; and designing, developing and maintaining Web-based applications.
develop IT infrastrcuture and application in khartoum locality, call centers, manage all the properites and generate new business to cover the operation cost of locality.
Provide Our clients with different solution in wide area :
Customer Services Integrated Solutions
o Customer Relation Management
o Customer Loyalty System
o Telephony Systems
o Interactive Voice Response
o Contact Center Solutions
o Contact Centers Management Systems
o Work Force Management
o E-voucher Solution
o E-payment
o Quality Monitoring Systems
o Queue Management Systems
Consultation & Professional Services
o Contact Center Auditing and Consultation Services
o Process and Procedures Design and/or Re-engineering
o Knowledge Transfer and Training
o Contact Center Operation
and more professinal services
Provide our Customers the suitable solutions depend on thier needs.
most of our solutions are in security field such as Symantec/Netscreen/CyberGuard/Citrix ..
THE SOME OF THE TOPICS WERE COVERED UNDER THE PROGRAM ARE : 1. COMPETITIVE ANALYSIS AND STRATEGIES FOR MIDDLE EAST. 2.CUSTOMER CONCEPT 3.BRANDING 4.PRICING 5.SUPPLY CHAIN MANAGEMENT 6.SELLING NEGOTIATION 7.PRE AND POST SALE SERVICE 8.SALES FORCE MANAGEMENT 9.SALES AND MARKETING ORGANIZATION 10.EVALUATING SALES AND MARKETING PERFORMANCE.
PASSED DIPLOMA IN COMPUTER SCIENCE . (MS OFFICE /LANGUAGES/IT/SYSTEMS ANALYST & DESIGN)
