Sales & Marketing Supervisor
Aqua Marine Tours
Total years of experience :20 years, 9 months
Sales & Marketing
Yachts
Boats for trips in group
Fishing trips.
* Supervising all corporate accounts as per perfect quality and service. * Full Packages for Individual & Group & Corporate Accounts & Government of Fujairah. * Making a reservation for air tickets (On Sabre System). * Share Ideas with Sales Team to organize promotions for passengers and travel agents. * Make hotel & sightseeing bookings on different online systems like (Rezlive - Lotsofhotels - Dotw - Gateway) * Handle and resolve customer complaints. * Follow up with the customer to insure that the problem was resolved. * Arrange and achieve the target for sales & Revenue as per our monthly target. * Promoting tourism in the region through advertising campaigns and strategies, and provide assistance to tourists. * Act as the executive officer for the local tourism committee. * Make sure services are in place to respond to day-to-day tourism enquiries. * Collect all appropriate documentation necessary for visa and permits required to be processed. * Organize visas for holiday and business related travel for managers as required. * Contribute to the planning, development and implementation. * Provide information, advice and booking services for people wanting to travel. * Contact offline with all travel agencies worldwide.
Maintain an accurate and current database
• Identify and develop sources of potential clients
• Customer Contact
• Take accurate enquiry details from client
• Maintain an effective tracking system for enquiries to confirmation or release stage
• Evaluate and grade enquiries for profitability/suitability
• Effectively communicate function details and client requirements to operations
• Department.
• Effectively manage Group and Venue diaries to ensure optimum profitability of
• operation
• Internal Communications Skills
• Record, monitor and assess results of referred enquiries between companies
• Identify and maintain database of 10 Key Clients
• Assist the Contracts Manager to vet and review agreements.
• Assist on preparing tender documents, contract documents, help in procurement administration and contract administration.
• Contracting with all products categories including exclusives deals.
• Assist in the negotiation of contracts while ensuring an optimum mixture of price and quality.
• Identify and analyse various and relevant economic development in the market.
• Negotiates prices according to service levels and profit share based on year on year productivity.
• Upload full contracts for online system bookings (i travel & Pro tour) and for agents in all markets.
• Upload Full Contracts & Promotions & Allocations with release on Travel system & Illusion System.
• Troubles shot all issues during the reservation process between reservation dept. and hotels as well as partners.
• Day to day monitoring of partner productivity & profit analysis.
• Report to Destination Manager of TUI Russia.
• Coordinate for any query for product team of TUI Russia and get the reply from Travco LLC product team or communicate with hotels here in Dubai.
• Responsible to solve any issue between TUI Russia and Travco LLC for any Contract & Special Promotion & Allocations and Release.
Making reservations for Air tickets (Amadeus & Galileo Systems).
Make hotel bookings on different online systems like (GTA - Miki -Hotel beds - Travco UK - Dotw)
Create domestics and international Packages (Flights, Hotels, Transfers, Car rental and Tours).
Hotels reservation with different agents in Middle East & Far East & Australia for GCC Market.
Ensure presenting our packages to passengers in an attractive way.
Effective Communication to both internal and external customers and suppliers.
Manage the quotes as given by sales agents to support the customer.
Issue tickets for travel, accommodation vouchers and all relevant documentation, as well as collecting
payments and maintaining records of such transactions.
Prepare and create holiday related packages and flyers.
Call Center & E-Business Dep.
• Analyze problem(s) and explain to the customer how to correct the problem and/or adjust the error.
• Make reservations for air tickets (Amadeus System).
• Make hotel bookings on different online systems like (GTA - Miki -Hotel beds - Special Tours - Thomas cook online System)
• Worked on CRM and Siebel Systems.
• Create domestics and international Packages (Flights, Hotels, Transfers, Car rental and Tours).
• Ensure presenting our packages to passengers in an attractive way.
• Issue tickets for travel, accommodation vouchers and all relevant documentation, as well as collecting payments and maintaining records of such transactions.
• Full Packages for Individual & Group & Corporate Accounts.
• Arrange and achieve the target for sales & Revenue as per our quarter target.
• Share Ideas with Sales Team to organize promotions for passengers and travel agents.
• Provide information, advice and booking services for people wanting to travel.
• Provide literature and information to clients concerning local tours, international tours, travel routes, accommodation, fares and travel regulations, while pursuing discussions regarding the client requirements.
• Advise on suitable option plan.
• Prepare and cost itineraries (travel plans) for clients and make travel, accommodation and all related bookings within all of our destinations.
• Confirm bookings and notify clients regarding luggage limits, insurance, medical, and passport, visa and currency requirements.
• Assist with changes to travel arrangements and bookings where required.
• Follow up with clients and ensure handling all types of complaints.
• Issue and settle all Oracle files (sales & revenue).
• Air and travel related services.
24 hours branch
• Making a reservation for air tickets (Amadeus System).
• Make reservations for air tickets (Amadeus System).
• Issue tickets for travel, accommodation vouchers and all relevant documentation collect payments and maintain records of transactions.
• Receiving requests from customers by email, call, fax.
• Arrange and achieve the target for sales & Revenue as per our monthly target.
• Confirm bookings and notify clients of luggage limits, insurance, medical, passport, visa and currency requirements.
• Assist with changes to travel arrangements and bookings where required.
• Follow up with the clients.
• Complain Handling.
• Issuing and settle all my oracle files (Sales& Revenue).
• Air and travel related services.