Sr. Executive
مجموع سنوات الخبرة :8 years, 3 أشهر
Managed to save around 100 million SAR annual revenue by saving business accounts using the proactive
and reactive retention strategies.
* Retained customer who were about to Churn/port out and Increased their business with Mobily.
* Created and managed the business unit events nationally and internationally (customer based events,
product based events, branding based events and sponsorships). Including but not limited to;
- Mobily CIOs Summit for five continuous
Loyalty, Retention and Complaints Management, Mobily
* Building and developing the business unit loyalty and retention strategies, roadmaps and KPIs.
* Creating and managing the churn prevention strategies.
* Managing and handling business customers’ complaints end to end.
* Reducing business customers’ churn and maintaining/increasing BU revenues from existing customers.
* Managing retention both proactively and reactively in full alignment with stakeholders to enhance business
performance.
* Analysing, monitoring and evaluating effectiveness and impact of the launched loyalty and retention
programs and strategies.
Dec 2014 - Dec 2015 Retention Manager, Mobily
* Managed customer life cycle and retention function both reactively and proactively through retention
mechanisms for the B2B end users and B2B stakeholders.
Business Segments
Pre-Launch Team)
* Back office, Customer Satisfaction and Development Divisions with full access on modifications.
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