Mohd Ali Yasa Naqvi, Customer Service Executive

Mohd Ali Yasa Naqvi

Customer Service Executive

Arvato Bertelsmann

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, B.com(Part III)
Experience
2 years, 7 months

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Work Experience

Total years of experience :2 years, 7 months

Customer Service Executive at Arvato Bertelsmann
  • India - Gurgaon
  • September 2013 to February 2014

• Trained on Pegasus and Amadeus.
• Handling customer queries for better customer satisfaction.
• Maintaining cordial relations with customers to sustain the profitability of the business.
• Assisting customers checking in online, baggage inquiry.
• Re-booking customers in case of disruption.
• Handling payments for extra baggage and seating.
• Cancellations.
• Handling general queries for British Airways frequent flyer program.
• Adding infant on a booking.

Education

Bachelor's degree, B.com(Part III)
  • at University of Delhi
  • December 2014

Specialties & Skills

Logistics
Hospitality
Customer Service
Marketing
computer

Languages

English
Expert

Memberships

Army Headquater Equitation School
  • Rider
  • May 2012

Training and Certifications

Certificate A examination (Certificate)
Date Attended:
April 2008
Valid Until:
January 9999

Hobbies

  • Horse Riding and Football
    I have been a member of Army Headquater Equitation School, D.I.D, Race Course, New Delhi. Also i have represented my school in football at zonal and district level.