Customer Service Executive
Arvato Bertelsmann
Total years of experience :2 years, 7 months
• Trained on Pegasus and Amadeus.
• Handling customer queries for better customer satisfaction.
• Maintaining cordial relations with customers to sustain the profitability of the business.
• Assisting customers checking in online, baggage inquiry.
• Re-booking customers in case of disruption.
• Handling payments for extra baggage and seating.
• Cancellations.
• Handling general queries for British Airways frequent flyer program.
• Adding infant on a booking.